Juliana Agudelo Loaiza
BOSTON,MA
Summary
Hospitality professional with 7+ years of restaurant experience in hosting and serving. Skilled in customer service, communication, and multitasking, with a strong ability to thrive in fast-paced environments and create exceptional guest experiences.
Overview
8
8
years of professional experience
Work History
Server / Server trainer / Events server
Yard House Copley
Boston, MA
10.2022 - Current
- Accurately took orders and delivered attentive, friendly service to ensure guest satisfaction.
- Coordinated large parties and collaborated with team members to ensure efficient service in fast-paced environments.
- Promoted menu items and specialty cocktails, enhancing guest experience and contributing to overall sales.
- Processed payments and handled cash transactions accurately.
- Trained new servers on service standards and company procedures.
- Resolved guest concerns professionally to maintain a positive dining experience
Cocktail Waitress
Lucky Strike Entertainment LLC
Boston, MA
12.2021 - 05.2023
- Upsold menu items and specialty cocktails to increase revenue.
- Restocked supplies to support seamless service during peak hours.
- Resolved guest concerns professionally and supported team collaboration.
- Cultivated guest relationships to foster loyalty and repeat visits.
- Restocked supplies to ensure efficient service during busy periods.
- Processed payments and balanced cash receipts to uphold financial accuracy.
Restaurant Hostess
Temazcal Tequila Cantina
Boston, MA
07.2018 - 08.2021
- Maintained highly loyal clientele by delivering unparalleled service at every stage of the restaurant dining experience.
- Monitored staff performance in the dining area to ensure efficient service and accurate wait time calculations.
- Coordinated preparation of dining room for special events by decorating and creating customized group menus.
- Managed reservations and to-go orders by phone, addressing customer inquiries and communicating precise wait times.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
Education
High School Diploma -
Excel Academy Charter High School
East Boston, MASkills
- Cash Handling & Payment Processing
- Cash management
- Customer relations
- Client retention
- Teamwork & Collaboration
- Works under pressure
- Problem-Solving & Critical Thinking
- Conflict management
- Patience, Adaptability & Professionalism
LANGUAGE
BILINGUAL - Fluent in English and Spanish
Timeline
Server / Server trainer / Events server
Yard House Copley
10.2022 - Current
Cocktail Waitress
Lucky Strike Entertainment LLC
12.2021 - 05.2023
Restaurant Hostess
Temazcal Tequila Cantina
07.2018 - 08.2021
High School Diploma -
Excel Academy Charter High School