Juliana Barnes
Centreville,VA
Summary
Dynamic professional with a proven track record in process development, enhancing operational efficiencies and problem resolution, honed at Amazon Operation Services. Excelled in roles requiring strong work ethic and teamwork, achieving significant improvements in customer experience and operational efficiency. Expert in data management, workflow optimization and problem resolution, with a knack for analyzing complex situations. I bring a blend of hard and soft skills to drive success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Private Nanny
Glen Pendley
11.2017 - Current
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Improvement of communication skills in English.
- Enforced the ability to resolve complex situations and issues.
- Implemented time management and organization skills
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Developed bilingual abilities through immersive conversation and activities.
CS Resolution Specialist
Amazon Operation Services
04.2020 - 05.2021
- Optimized internal processes by identifying gaps in existing workflows and proposing feasible improvements.
- Participated in cross-functional initiatives aimed at improving product performance and user experience, based on insights gained from customer interactions.
- Streamlined workflow for efficient problem-solving, reducing average resolution time.
- Created detailed case documentation to facilitate seamless handover of ongoing issues between team members.
- Utilized advanced troubleshooting techniques to identify underlying causes of technical difficulties experienced by customers.
- Developed a comprehensive knowledge base that enabled faster access to relevant information during support calls.
Bar Manager
La Michelada Bar
03.2012 - 11.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
File Management Assistant
Universidad EAFIT
01.2015 - 07.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Developed and maintained filing systems to facilitate easy access to information.
- Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.
- Increased efficiency by implementing new processes and providing administrative support to management.
Education
Process Engineering
Universidad EAFIT
Medellin, Colombia11.2017
High School - Technical Emphasis On Business Admon
Institucion Educativa Jesus Maria El Rosal
Medellin, Colombia12.2010
Skills
- Problem Resolution
- Data Management
- Capacity to analyze complex situations
- Process Development
- Equipment optimization
- Project Oversight
- Six Sigma Methodologies
- Strong Work Ethic
Certification
- Foundations of Cybersecurity, Google - December 2023
- Experience America: Make a difference, Hillsborough Community College (HCC) - Spring 2019
- Experience America: Discover Tampa, Hillsborough Community College (HCC) - Fall 2019
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CS Resolution Specialist
Amazon Operation Services
04.2020 - 05.2021
Private Nanny
Glen Pendley
11.2017 - Current
File Management Assistant
Universidad EAFIT
01.2015 - 07.2017
Bar Manager
La Michelada Bar
03.2012 - 11.2017
Process Engineering
Universidad EAFIT
High School - Technical Emphasis On Business Admon
Institucion Educativa Jesus Maria El Rosal