Juliana Cantu
San Antonio,TX
Summary
Dedicated Assistant Store Manager with proven expertise in customer service, team leadership, and sales strategies. Committed to enhancing store performance through effective training and inventory management.
Results-driven professional with extensive experience in retail management. Skilled in time management and problem-solving, contributing to improved customer satisfaction and team productivity. Ready to leverage sales expertise to drive store success.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
SKECHERS Factory Outlet
San Antonio, TX
08.2021 - Current
- Supervised daily operations to ensure optimal customer service and store performance
- Managed inventory processes, including stock replenishment and loss prevention strategies
- Trained and mentored staff on sales techniques and product knowledge
- Implemented visual merchandising standards to enhance product presentation
- Coordinated promotional events and marketing initiatives to drive foot traffic
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancy.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Given 2 promotions in the last 5 years.
Internship Student
DFPS
San Antonio, TX
05.2025 - 08.2025
- Assisted in case management processes to ensure compliance with regulations.
- Supported social workers by organizing documentation and maintaining accurate records.
- Contributed to team meetings by providing insights on client needs and service improvements.
- Collaborated with cross-functional teams to streamline communication and enhance service delivery.
- Sorted, organized, and maintained files.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Sorted and organized files, spreadsheets, and reports.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
Sales Associate
Big Lots
San Antonio, TX
09.2020 - 07.2021
- Provided exceptional customer service to enhance shopping experience and drive repeat business.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At San Antonio
San Antonio, TX12.2025
Associate of Arts - Criminal Justice
Palo Alto College
San Antonio, TX05.2024
High School Diploma -
Brackenridge Highschool
San Antonio, TX07.2020
Skills
- Problem-solving
- Customer service
- Customer service and engagement
- Customer experience
- Time management
- Team building and leadership
- Store organization
- Attention to detail
- Store operations
- Hiring and training
- Sales expertise
- Flexible schedule
- Employee development
- Team leadership
Accomplishments
- Achieved winnings through effectively helping with team engagement and encouragement.
- Achieved development in team building by completing training with accuracy and efficiency.
- Elected by fellow athletes as Best Sportsmanship.
- Chosen as Libero (best defensive player) in volleyball 5 years in a row as a sophomore in high school to a sophomore in college.
Timeline
Internship Student
DFPS
05.2025 - 08.2025
Assistant Store Manager
SKECHERS Factory Outlet
08.2021 - Current
Sales Associate
Big Lots
09.2020 - 07.2021
Bachelor of Arts - Criminal Justice
The University of Texas At San Antonio
Associate of Arts - Criminal Justice
Palo Alto College
High School Diploma -
Brackenridge Highschool
Student Athlete
Volleyball player throughout high school-sophomore year of college.