Juliana Castillo
BAKERSFIELD,CA
Summary
Enthusiastic and reliable Waitress with years of experience providing quality customer service in the restaurant industry. Skilled in anticipating, identifying, and fulfilling guest needs. Very committed to obtaining customer satisfaction and positive guest feedback. Trained in POS systems, and known for maintaining speed and accuracy in high-traffic times.
Overview
6
6
years of professional experience
Work History
Waitress
Nuestro Mexico Restaurant
2023.05 - 2024.05
- Handled high-pressure situations with composure, maintaining excellent service standards during busy moments.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while prioritizing customer satisfaction.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Controlled situations including difficult customers and unprecedented issues.
Waitress Trainee
Camino Real Kitchen & Tequila
2020.07 - 2022.08
- Recognized as Lead Waitress amongst the night staff with responsibility to coach and mentor new servers regarding menu items and company procedures.
- Consistently obtained highest guest check averages amongst all night-shift servers through suggestive bar selections and desert orders.
- Frequently recognized to assist other team members during rush periods with problem resolution and guest dining satisfaction.
- Won Most Yelp Review contest for $300.
Restaurant Coordinator
Lucille's Smokehouse BBQ
2018.05 - 2020.03
- Consistently obtained minimal guest wait times and delivered exceptional hospitality.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Often relied upon to work anticipated busy holidays, cover shifts of other team members, and pick up extra shifts when needed.
Education
Bachelor's Degree -
California State University Bakersfield
05.2023
Skills
- Bilingual- Fluent in Spanish
- Cash Handling
- Safe Food Handling
- Moderate Bartending Experience
Timeline
Waitress
Nuestro Mexico Restaurant
2023.05 - 2024.05
Waitress Trainee
Camino Real Kitchen & Tequila
2020.07 - 2022.08
Restaurant Coordinator
Lucille's Smokehouse BBQ
2018.05 - 2020.03
Bachelor's Degree -
California State University Bakersfield
Similar Profiles
Cecilia GarciaCecilia Garcia
Cocktail Server at Nuestro Mexico LoungeCocktail Server at Nuestro Mexico Lounge
Worku Janka NegawoWorku Janka Negawo
Kitchen Assistant at El Viejo Mexico RestaurantKitchen Assistant at El Viejo Mexico Restaurant
Daniela MartinezDaniela Martinez
Cashier at viva mexico mexican restaurantCashier at viva mexico mexican restaurant