Juliana DeSantes
Harrison,MI
Summary
Sales Associate with 3 years of experience in retail environments. Security Guard with a year of experience. Recognized for ability to communicate with customers, and provide exceptional service that ensures client retention and positive feedback. Proven ability to implement additional processes that drive profitability.
Overview
6
6
years of professional experience
Work History
Unarmed Security Guard
Antioch Management Group, Inc.
08.2023 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
Sales Associate
Zales The Diamond Store
09.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
English Gardens
11.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Arts - Psychology
Oakland University
Rochester, MI05.2025
Skills
- Communication
- Teamwork
- Microsoft, Google, IOS
- Retail Software
- Problem Solving
- Flexibility
- Situational Awareness
- Incident Reporting
Timeline
Unarmed Security Guard
Antioch Management Group, Inc.
08.2023 - Current
Sales Associate
Zales The Diamond Store
09.2020 - 12.2020
Cashier
English Gardens
11.2018 - 04.2019
Bachelor of Arts - Psychology
Oakland University