HAILEY LIPP
Summary
A dedicated professional that has 10+ years of experience in customer service and hospitality with 8+ years of experience in management looking to advance within. Adept in de-escalating sensitive topics and issues. Highly organized, punctual and self-motivated, looking forward enhancing anyone's living and customer service experience.
Overview
10
10
years of professional experience
Work History
Unarmed Security Guard
Titan Security
08.2021 - Current
- Pleasantly greet residents and guests upon arrival and departure on a day-to-day basis
- Escort any lock out/new guests or visitor
- Receive, scan and distribute packages in an orderly fashion
- Learned helpful knowledge about the surrounding areas to assist those who needed help or directions
- Reviewed CCTV camera views daily to ensure safety of residents
Manager
Taco Bell
07.2020 - 08.2021
- Received management Servsafe, made foods to order and in a timely manner while giving above and beyond customer experience for all guest who entered the restaurant
- Managed food truck orders, inventory and cash handling, along with a team of upwards to 10 people at a time
Assistant General Manager
Wendy's
04.2018 - 11.2018
- Learned cash handling and proper safety procedures in a restaurant environment
- Contacted proper authorities whenever building maintenance was needed
- Ensured food safety at all times
- Lead front of house and back of house teams efficiently
- Ensured guest satisfaction
- Managed inventory, ordering and finances
Quarterback
Mellow Mushroom
03.2015 - 12.2017
- Managed entire kitchen staff by ensuring they were making orders per customer request, changes or allergies
- Enforced food safety and cross contamination rules and regulations
- Had the food run out in order alongside other entrees and appetizers all in a timely manner
- Ensured there was enough food prepared for the day and busy times
- Checked last minute food items to make sure food was made correctly, or if it needed to be remade
Education
GENERAL EDUCATION STUDIES -
CENTRAL PIEDMONT COMMUNITY COLLEGE
08.2015
Skills
- Build and lead strong, efficient teams
- Computer skills
- Problem solving and resolution
- Attention to detail
- Communication
- Adaptability
- Create superb team relations
- Creativity
Activities
- Fine arts such as painting and drawing
- Playing and listening to music
- Dance
- Sports such as softball
- Being the best mother possible to 3 kids
Timeline
Unarmed Security Guard
Titan Security
08.2021 - Current
Manager
Taco Bell
07.2020 - 08.2021
Assistant General Manager
Wendy's
04.2018 - 11.2018
Quarterback
Mellow Mushroom
03.2015 - 12.2017
GENERAL EDUCATION STUDIES -
CENTRAL PIEDMONT COMMUNITY COLLEGE