Summary
Work History
Education
Skills
Timeline
Volunteer

Earl Durah

Charlotte,NC

Summary

Dedicated customer service with 10+ years of experience in Customer Service. Multi task -oriented ; Core Strengths Seasoned in conflict resolution Customer service expert, Active listening skills Telecommunication skills, Sharp problem solve Courteous demeanor CUSTOMER SERVICE ( 10+ years), RETAIL SALES (5 years), BENEFITS (6 years), CLIENTS (6 years), Call Center (10+ years), Unarmed Security (2 years), Customer Care (10+ years), Customer Support (10+ years) Certifications/Licenses Security Guard Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Supervisor position. Ready to help team achieve company goals.

Work History

Unarmed Security Guard

Show Pros Entertainment, Carolina Panthers
Charlotte, NC
07.2017 - Current
  • Charlotte Knights and Charlotte Hornets
  • Charlotte Convention Center
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Plan Event Supervisor

Tend
09.2022 - 01.2023
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Worked flexible hours across night, weekend and holiday shifts
  • Delivered services to customer locations within specific timeframes

Assisted Site Coordinator

Allied Universal Security Services
09.2021 - 05.2022
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Supervised crew of over 6 employees.
  • Accurately documented all onsite issue using Alight Programs
  • Passionate about learning and committed to continual improvement

Unarmed Security Guard

Unarmed Security, United Event Services Inc
01.2017 - 02.2020
  • Planned Sporting events and Music Concerts and Conventions
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled parking lots and garages to determine security of vehicles and property.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons

Customer Service Representative

Aon Hewitt
05.2013 - 10.2016
    • Handles incoming calls from clients employees answering their questions relating to their Healthcare benefits, 401k
    • Saving, retirement benefits.
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

HR outsourcing Rep Contractor

Ranstand
11.2011 - 05.2013
  • Work in a positive, team-oriented and structured call center environment and receive calls from
  • Employees with questions about benefit and process transactions, answer questions, resolve issues
  • Calls may be related to 401k savings, or other human resource-related services.

Collection Service Representative

Prince Parker and Associates
07.2012 - 07.2012
  • Performed outbound collection calls utilizing a predictive dialer; ranked in top 10% in
  • Collection department processing 75 to 100 calls per day
  • Worked with internal departments and outside agencies, banks, credit card companies, etc.
  • Listened to customers and negotiated solutions that met creditor and debtor needs

Navy Rescue

Navy
Guantanamo, Cuba
04.1990 - 06.1992
  • National Defense Service Medal, Overseas Service Ribbon Military
  • Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
  • Responded to emergency calls and provided medical assistance to injured individuals.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma - General Studies

Perry Traditional Academy
Pittsburg, PA
06.1988

Skills

  • Benefits call Center, Creative problem solving, credit, clients, Customer Service, human resource, team
  • Lead, routing,
  • Structured, team player
  • Property Patrol
  • Safety and Security
  • Incident Reporting
  • Entrance Monitoring
  • CPR Certified
  • Corporate event planning
  • Entrance Monitoring
  • CPR Certified

Timeline

Plan Event Supervisor

Tend
09.2022 - 01.2023

Assisted Site Coordinator

Allied Universal Security Services
09.2021 - 05.2022

Unarmed Security Guard

Show Pros Entertainment, Carolina Panthers
07.2017 - Current

Unarmed Security Guard

Unarmed Security, United Event Services Inc
01.2017 - 02.2020

Customer Service Representative

Aon Hewitt
05.2013 - 10.2016

Collection Service Representative

Prince Parker and Associates
07.2012 - 07.2012

HR outsourcing Rep Contractor

Ranstand
11.2011 - 05.2013

Navy Rescue

Navy
04.1990 - 06.1992

High School Diploma - General Studies

Perry Traditional Academy

Similar Profiles

CREATE PROFILE
Earl Durah