Kevin Cantero
Wesley Chapel,FL
Summary
With a proven track record in the security services industry, I excel in maintaining professionalism in high-pressure environments and leveraging technical proficiency to drive efficient problem-solving. Skilled in communication and technical support, I ensure compliance and performance evaluation by applying strong analytical skills to make informed decisions and deliver effective solutions.
Overview
2
2
years of professional experience
Work History
Unarmed Security Guard
Allied Universal Security Services
Tampa, FL
05.2023 - Current
- Proven ability to maintain a calm and professional demeanor when interacting with individuals, particularly in high-pressure situations, ensuring effective customer engagement in a contact center environment.
- Strong analytical skills, with a proven ability to assess situations quickly and make well-informed decisions, enabling efficient resolution of customer issues and delivery of effective solutions.
- Experienced in providing clear, accurate instructions and assistance to individuals in a variety of scenarios, ensuring security protocols are followed, and concerns are addressed promptly.
- Quick to learn and adapt to new technologies, with a track record of leveraging tech proficiency in my current security role, ensuring a seamless transition to insurance industry systems and software.
- Extensive experience in adhering to safety and legal protocols, ensuring compliance with industry regulations, and maintaining a secure, well-regulated work environment.
Overnight Stocker and Receiver
Walmart
Tampa, FL
12.2022 - 05.2023
- Improved store efficiency by accurately stocking shelves and maintaining products.
Education
GED -
Benes International School of Beauty
7123 US-19 N02-2020
Skills
- Report Preparation
- Technical Support
- Incident reporting
- Remote Support
- Communication
Languages
English
Full Professional
Spanish
Limited
Timeline
Unarmed Security Guard
Allied Universal Security Services
05.2023 - Current
Overnight Stocker and Receiver
Walmart
12.2022 - 05.2023
GED -
Benes International School of Beauty
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