Juliana Diaz
Paterson
Summary
Dynamic customer service professional with a proven track record at Walgreens, recognized for enhancing customer satisfaction through efficient service and effective complaint resolution. A loyal team player, I excel in high-pressure environments, leveraging strong interpersonal skills and cash handling expertise to foster positive customer experiences and drive repeat business.
Experienced with venipuncture and blood collection techniques, ensuring patient comfort and safety. Utilizes strong communication skills to provide clear instructions and reassure patients during procedures. Knowledge of infection control and maintaining accurate, organized records for efficient workflow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Clerk
Walgreens
03.2023 - 07.2025
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Maintained and organized service reception area and checkout counters.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
- Managed cash register efficiently, maintaining accuracy in all financial transactions throughout each shift.
Customer Service Representative
Five Below
07.2023 - 09.2023
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Cashier
ShopRite
05.2023 - 07.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Crew Member
McDonald's
05.2021 - 09.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
GED -
New Jersey Youth Corps
Paterson, NJ06-2024
No Degree - Phlebotomy Technician Certification
Always Health Institute
Paterson, NJ06-2025
Skills
- Loyal
- accountable
- punctual
- team player
- Peer relationships
- Product and service sales
Certification
- PT - Phlebotomy Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Five Below
07.2023 - 09.2023
Customer Service Cashier
ShopRite
05.2023 - 07.2023
Service Clerk
Walgreens
03.2023 - 07.2025
Crew Member
McDonald's
05.2021 - 09.2021
GED -
New Jersey Youth Corps
No Degree - Phlebotomy Technician Certification
Always Health Institute