Open To Work
Juliana Farfan
The Mint Dispensary
Phoenix,AZ
Summary
Detail-oriented with a strong background in warehouse operations, customer service and retail management. Experienced online grocery supervisor, Skilled in monitoring metrics and refining customer service strategies to drive satisfaction and efficiency. Committed to delivering exceptional results in retail operations.
1
Certification
10
Years of experience
Work History
Wholesale Associate
6 Months- Picked and packed order items.
- Weighed out certain items such as flower,concentrates.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- will help out some days with inventory and order pulling for our stores across the state.
Online Grocery Pickup Associate
10 Months- Selected and gathered grocery items efficiently for online orders.
- Maintained
- Collaborated with team members to optimize order processing times.
- certain days would run the department on my own from opening till closer came in.
- worked out any online complaints or concerns.
- stocked other departments such as dairy, grocery, vitamin on slower days.
Assistant Manager
6 Months- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- assisted manager with opening and closing movie theater 3 to 4 nights a week.
- ran bar area. kitchen area, ticket area, with other assistant managers.
- Monitored cash intake and deposit records.
- assisted with morning and closing safe count, bank deposits, cash drawer count.
Online Grocery Supervisor
3 Years 1 Month- the team i managed ranged from 8 employees to having about 18.
- monitored daily metrics on an hourly basis, and reported back to store manager.
- placed weekly supply orders, communicated with tech support on any tech issues, sent out any broken tech to be fixed.
- Analyzed customer feedback to refine service strategies, increasing overall user experience.
- Supervised daily online operations, ensuring timely order processing and customer satisfaction.
- worked with other departments on making sure our store in-stock was above a 96% daily.
Warehouse Associate
2 Years 10 Months- Inspected incoming shipments for quality assurance, reducing errors in order fulfillment.
- picked/packed customer orders.
- Worked safely around moving machinery.
- Unpacked and repacked items in different quantities and configurations for ordering pulling.
Education
High School Diploma
Skills
Warehouse operations
Product picking/packing
Workforce management
Time management
Customer service
E-commerce
Retail operations
Certification
- Facility Agent Card
- Finger Print Card
Timeline
Wholesale Associate
The Mint Dispensary
01.2026 - Current
Online Grocery Pickup Associate
Sprouts Farmer Market
09.2024 - 07.2025
Assistant Manager
Touchstar Cinemas
01.2023 - 07.2023
Online Grocery Supervisor
Frys Food
08.2020 - 09.2023
Warehouse Associate
Amazon
10.2016 - 08.2019
Maryvale High School
High School Diploma