Noah Otero
Elizabeth
Summary
Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills in the workplace
Overview
4
4
years of professional experience
Work History
Wholesale Associate
BJ's Wholesale
08.2024 - 12.2024
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Interacted with guests in friendly and knowledgeable way.
- Reviewed order slips, picked products and staged merchandize to be shipped.
To-Go Specialist
Applebee's Neighborhood Grill & Bar
05.2023 - 06.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
Server
El Lechon De Negron
08.2020 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Computer Science
Rutgers University
Newark, NJ05-2027
Skills
- Warehouse operations
- Invoicing procedures
- Teamwork and collaboration
- Quick learner
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Motivated team player
Languages
Spanish
Native or Bilingual
Timeline
Wholesale Associate
BJ's Wholesale
08.2024 - 12.2024
To-Go Specialist
Applebee's Neighborhood Grill & Bar
05.2023 - 06.2024
Server
El Lechon De Negron
08.2020 - 04.2023
Bachelor of Science - Computer Science
Rutgers University
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