Juliana Garcia
Port Jefferson Station,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Teller
TD Bank
Bohemia, New York
12.2022 - 01.2026
- Processed Teller transactions for customers, servicing accounts, accepting loan payments, cashing checks, verifying currency, balancing cash drawer, and handling night deposits to ensure accurate and efficient service.
- Executed behaviors to deliver a Legendary customer experience, fostering customer loyalty and satisfaction in the branch.
- Processed transactions accurately for customer deposits and withdrawals.
- Assisted customers with account inquiries and provided excellent service.
- Maintained cash drawer and ensured cash balance matched daily reports.
Receptionist
Countryside Animal Hospital
Port Jefferson, New York
10.2022 - 11.2022
- Answered phone calls, addressing inquiries, scheduling appointments, and relaying messages to doctors and staff efficiently.
- Provided customer service such as greeting customers, answering questions, processing incoming patients, and handling payments.
- Checked in and discharged patients, ensuring smooth flow of operations and patient satisfaction.
- Updated and filed patient charts.
- Managed daily mail and email communications, sorting and distributing to appropriate teams for timely responses.
Receptionist
Long Island Veterinary Specialists
Plainview, New York
09.2021 - 09.2022
- Managed phone calls, scheduled appointments, and directed inquiries to relevant departments.
- Facilitated client check-ins and check-outs for appointments and emergency visits.
- Accurately processed client invoices and refunds.
Call Center Representative
Teachers Federal Credit Union
Hauppauge, New York
09.2020 - 03.2021
- Responded accurately and efficiently to callers, clarifying solutions and fostering a supportive environment for clients.
- Practiced active listening with clients, confirming information and diffusing anger to maintain a positive interaction.
- Resolved member issues by researching account balances, payments, and due dates, leading to enhanced member satisfaction.
Banker
People’s United Bank
East Meadow, New York
06.2018 - 09.2020
- Engaged with customers and non-customers to open new accounts, including checking, savings, certificates of deposit, and money markets, enhancing customer portfolio diversity.
- Cross-sold promotional items, including credit cards, certificates of deposit, and money market accounts, contributing to monthly sales targets.
- Balanced out cash and vault drawers with zero errors.
- Maintained accurate customer information and bank records, ensuring compliance and facilitating efficient customer service.
Education
Bachelor of Science - Criminal Justice-Law Enforcement
Farmingdale State College
Farmingdale, New YorkAssociate degree - Liberal Arts & Sciences
Nassau Community College
Garden City, New YorkSkills
- Data Entry
- MS Office
- Typing
- Filing
- Clerical experience
- Time management
- Exceptional customer service
- Phone skills
- Communication skills
- Teamwork
- Professionalism and courtesy
- Computer literate
Timeline
Teller
TD Bank
12.2022 - 01.2026
Receptionist
Countryside Animal Hospital
10.2022 - 11.2022
Receptionist
Long Island Veterinary Specialists
09.2021 - 09.2022
Call Center Representative
Teachers Federal Credit Union
09.2020 - 03.2021
Banker
People’s United Bank
06.2018 - 09.2020
Bachelor of Science - Criminal Justice-Law Enforcement
Farmingdale State College
Associate degree - Liberal Arts & Sciences
Nassau Community College