Juliana Gomez
Oxnard
Summary
Results-oriented professional with extensive experience in store management and operations at T-Mobile. Demonstrated ability to maximize sales and profitability while providing exceptional customer service. Bilingual in Spanish and English, with strong skills in recruitment, staffing, and team communication strategies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager in Training
Firestone Auto Care
Oxnard
11.2022 - Current
- Created presentations demonstrating the value proposition of products and services.
- Coordinated with logistics department to ensure timely delivery of goods.
- Participated in team brainstorming sessions to develop new ideas for promotions.
- Resolved customer complaints in a timely manner with empathy and understanding.
Office Manager
Freeway Insurance
Oxnard
02.2022 - 11.2022
- Perform administrative tasks that include maintaining records, and handling policy renewals.
- Developed and implemented office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Developed effective communication strategies between departments within the organization.
Store Manager
T-Mobile
Port Hueneme
03.2017 - 02.2022
- Monitored employee performance and identified performance gaps for corrective action.
- Developed strategies to maximize sales and profitability.
- Prepared monthly reports on sales figures, expenses, profits.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Assistant Store Manager
Cricket
Oxnard
03.2015 - 03.2017
- The ability to have promises or commitments completed in a timely manner.
- Addressed and resolved customer complaints empathetically and professionally.
- Involve persuading others to follow directions.
- Go over onboarding for new hires.
Cashier
Wal-Mart
Oxnard
08.2014 - 02.2015
- I strive to do my best on every task.
- Always have a positive attitude toward work.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Pacifica High School
Oxnard, CA06.2014
Business Management
Ventura College
Ventura, CASkills
- Store management and operations
- Recruitment and staffing
- Profit and loss analysis
- Sales proficiency
- Customer service excellence
- Bilingual communication (Spanish and English)
Certification
- Licensed Insurance Agent April 2022 to April 2024
- Driver's License
Custom
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Manager in Training
Firestone Auto Care
11.2022 - Current
Office Manager
Freeway Insurance
02.2022 - 11.2022
Store Manager
T-Mobile
03.2017 - 02.2022
Assistant Store Manager
Cricket
03.2015 - 03.2017
Cashier
Wal-Mart
08.2014 - 02.2015
High School Diploma -
Pacifica High School
Business Management
Ventura College