Juliana Gomez Londono
Visionworks
Orlando,FL
5
years of professional experience
Highly enthused and motivated individual with years of customer service and interpersonal experience. Seeking a position where I can place my strong work ethic, optimistic thinking, and outgoing personality to contribute to a company’s short- and long-term goals. Looking to provide high-quality care in a fast-paced environment.
Knowledgeable with robust background in optometric services. Demonstrated history of assisting in comprehensive eye exams and managing patient interactions effectively. Proven ability to utilize diagnostic equipment and support optometrists in delivering high-quality care.
Work History
Optometric Technician
1 Year- Conducted preliminary eye exams and accurately recorded patient histories.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed inventory of optical supplies, streamlining ordering processes for efficiency.
- Educated patients on proper contact lens care and eyewear maintenance techniques.
Sales Associate
4 Months- Provided exceptional customer service, ensuring a positive shopping experience for all patrons.
- Assisted in inventory management, organizing stock and maintaining product displays.
- Operated cash register efficiently, processing transactions accurately and handling various payment methods.
- Collaborated with team members to meet sales targets and enhance store performance.
- Monitored store cleanliness and organization, contributing to an inviting environment for customers.
Customer Service Representative
2 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and tools.
- Managed customer accounts, ensuring accurate data entry and updates in CRM system.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
2 Years 4 Months- Provide customers with fast, friendly, accurate, and safe customer service
- Accurately process checkout and return transactions
- Meticulously monitor and maintain the self-checkout area
- Proactively seek product/project knowledge to provide customers with valid information and identify selling opportunity
Cashier Crew Member
6 Months- Correctly answer all questions regarding menu, pricing, gift cards, and more
- Carefully balance the cash drawer and open and close according to restaurant and cash handling procedures
- Diligently calculate appropriate discounts
- Help team members prepare, bag, and distribute food to customers while maintaining proper food handling standards
- Maintain restaurant cleanliness and stock the restaurant as needed
Education
High School Diploma
HS Diploma
Skills
Customer Service
Bilingual: English & Spanish
Team player and active listener
Time management
Interpersonal skills & communication
Conflict resolution & decision-making
Honesty
empathy
& adaptability
40 wpm
Appointment scheduling
Insurance processing
Optometric equipment operation
Refraction techniques
Customer education
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Optometric Technician
Visionworks
06.2025 - CurrentRead More
Sales Associate
Wawa
01.2025 - 05.2025Read More
Customer Service Representative
KGS Research
10.2024 - 12.2024Read More
Cashier
Home Depot
03.2022 - 07.2024Read More
Cashier Crew Member
Wendy’s
09.2021 - 03.2022Read More
University High School
HS Diploma
Read More
Valencia College
High School Diploma
Read More