Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Juliana Guzman

Palm Bay,FL

Summary

Dynamic and results-driven professional with extensive experience in customer service and food safety compliance at Chick-fil-A. Proven ability to train new staff and resolve issues effectively, ensuring a positive dining experience. Bilingual in Spanish, skilled in multitasking and organization, dedicated to maintaining high standards in fast-paced environments.

Overview

2
2
years of professional experience

Work History

associate

Dunkin' Donuts
Mansfield, Massachusetts
07.2025 - 08.2025
  • Assisted team members with daily tasks and project coordination.
  • Performed cash register functions accurately and efficiently.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Processed payments using point-of-sale systems.

Dietary Aide

Madonna Manner
Attleboro, Massachusetts
01.2025 - 06.2025
  • Prepared and served meals according to dietary guidelines and resident preferences.
  • Assisted in maintaining cleanliness and organization of kitchen and dining areas.
  • Delivered meals to residents, ensuring safety and adherence to dietary restrictions.
  • Participated in food preparation tasks, following proper hygiene and safety protocols.
  • Set up trays and food service carts to deliver food to residents.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Cleaned and sanitized kitchen equipment and surfaces.
  • Maintained a safe working environment by following all safety protocols.
  • Followed dietary procedures in accordance with established policies.
  • Treated patients and team members with dignity and respect.
  • Prepared and served meals according to dietary guidelines.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Engaged with residents to provide positive and enriching experiences.

Front of House Employee

Chick-fil-A
Attleboro, Massachusetts
05.2023 - 05.2024
  • Greeted customers warmly to create a welcoming atmosphere.
  • Served food and beverages while ensuring timely delivery to guests.
  • Maintained cleanliness and organization in dining and service areas.
  • Assisted in training new staff on customer service protocols.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Collaborated with kitchen staff to ensure smooth service flow.
  • Greeted customers and provided friendly customer service.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Prepared drinks upon request according to recipes and standards set by management.
  • Performed opening and closing duties such as counting money, organizing supplies.
  • Managed large groups in a timely manner while ensuring satisfaction of all guests.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Communicated orders to kitchen staff in an accurate and timely fashion.
  • Assisted with training new front of house employees on procedures and policies.
  • Enforced safety protocols within the restaurant environment at all times.
  • Provided take-out services to customers who preferred to dine offsite.
  • Informed customers of daily specials, menu items, and restaurant policies.
  • Delivered guest orders to correct tables or take-out counter.
  • Worked with managers to report and resolve customer issues or concerns.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Filled soft drink cups and poured hot coffee and tea for patrons.
  • Bussed tables between courses, loading and unloading trays to expedite service.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Tailored orders to address customer allergies and gluten concerns.
  • Directed patrons to restrooms and other amenities within facility.

Education

High School Diploma -

Attleboro High School
Attleboro, MA
06-2025

Skills

  • Customer service
  • Team collaboration
  • Food safety compliance
  • Cash handling
  • Meal preparation
  • Time management
  • Effective communication
  • Training assistance
  • Problem-solving abilities
  • New hire training
  • Multitasking and organization
  • Collaborative teamwork
  • Issue resolution
  • Problem-solving
  • Oral communication
  • Bilingual -Spanish

Affiliations

  • painting
  • music- singing and play ukulele

Languages

Spanish
Professional

Timeline

associate

Dunkin' Donuts
07.2025 - 08.2025

Dietary Aide

Madonna Manner
01.2025 - 06.2025

Front of House Employee

Chick-fil-A
05.2023 - 05.2024

High School Diploma -

Attleboro High School

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