Juliana Hoffman
Deerfield
Summary
Proactive and goal-oriented student with strong time management and problem-solving skills. Reliable and adaptable, with the ability to learn new skills quickly and apply them in real-world situations. Motivated to contribute to team success while continuing to grow and develop professionally.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Mario Tricoci Hair Salon & Day Spa
06.2023 - 08.2025
- Assisted guests with check-in/check-out processes, ensuring smooth transitions and positive experiences.
- Handled phone calls and emails efficiently, managing reservations and providing information on services.
- Collaborated with team members to maintain an organized and effective environment.
- Supported management in implementing new procedures to enhance guest satisfaction and ratings.
- Conducted regular inventory checks of salon retail
Restaurant Hostess
Rosebud Deerfield
05.2021 - 06.2022
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Communicated clearly with colleagues and kitchen staff to ensure a smooth and organized environment.
- Handled high-pressure situations professionally and managed multiple tasks effectively
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Bachelor of Arts - Strategic Communications W/ Marketing Minor
Miami University
Oxford, Ohio, OH05-2028
Skills
- Strong Communication Skills
- Content Creation
- Research and Data Organization
- Brand Strategy
- Project Management
- Problem-solving & Adaptability
- Customer Service
- Teamwork and Collaboration
- Project Coordination
Certification
- Fundamentals of Marketing (MRT291) - Covers customer needs, market segmentation and targeting, and basic marketing strategies, with a focus on using research and data to make informed decisions.
- Media and Culture (MJF105) - Explores global media industries, media texts, and audiences, and how they relate to culture.
- Fundamentals of Production (MJF146)- Focuses on the basics of video production, covering the fundamentals of graphic design, sound, image composition, and editing.
- Fundamentals of Writing (JRN102) - Focuses on clear writing and communication strategies in media and public relations
- Organizational Leadership (ORG153)- Introduces key theories of organization and emphasizes various leadership skills and styles
Timeline
Guest Service Representative
Mario Tricoci Hair Salon & Day Spa
06.2023 - 08.2025
Restaurant Hostess
Rosebud Deerfield
05.2021 - 06.2022
Bachelor of Arts - Strategic Communications W/ Marketing Minor
Miami University