Kira Forrester
The Sixth Floor Museum At Dealey Plaza
Mansfield,TX
3
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Guest Service Representative
3 Years 8 Months- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
Guest Service Representative
1 Year 2 Months- Handling phone calls and emails in a timely manner
- Manage transactions by cash and credit for memberships, entry fees and gift shop items
- Trained new employees on how to handle memberships and reservations
- Label and arrange new items in gift shop
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Education
Bachelor of Arts - Anthropology
- Minored in History
Associate of Applied Science - Anthropology
Skills
Strong work ethic
Detail-oriented
Familiar with CRM- Altur
Galaxy
Familiar with PowerPoint and Word
Organizing materials
Strong research skills
Strong communication skills
Efficient in writing
Timeline
Guest Service Representative
The Sixth Floor Museum At Dealey Plaza
03.2023 - CurrentRead More
Guest Service Representative
MOXI Museum
05.2021 - 07.2022Read More
Sonoma State University
Bachelor of Arts from Anthropology
Read More
Ventura College
Associate of Applied Science from Anthropology
Read More