Kira Forrester
Mansfield,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
The Sixth Floor Museum At Dealey Plaza
03.2023 - Current
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
Guest Service Representative
MOXI Museum
05.2021 - 07.2022
- Handling phone calls and emails in a timely manner
- Manage transactions by cash and credit for memberships, entry fees and gift shop items
- Trained new employees on how to handle memberships and reservations
- Label and arrange new items in gift shop
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Education
Bachelor of Arts - Anthropology
Sonoma State University
Rohnert Park, CA05.2020
Associate of Applied Science - Anthropology
Ventura College
Ventura, CA05.2017
Skills
- Strong work ethic
- Detail-oriented
- Familiar with CRM- Altur, Galaxy
- Familiar with PowerPoint and Word
- Organizing materials
- Strong research skills
- Strong communication skills
- Efficient in writing
Timeline
Guest Service Representative
The Sixth Floor Museum At Dealey Plaza
03.2023 - Current
Guest Service Representative
MOXI Museum
05.2021 - 07.2022
Bachelor of Arts - Anthropology
Sonoma State University
Associate of Applied Science - Anthropology
Ventura College
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