Juliana Korsah
Rockville,MD
Summary
Executive Assistant with over nine years of experience in administrative roles, adept at enhancing communication flow and managing complex schedules. Proficient in utilizing Human Resources Information Systems, SharePoint, and Microsoft Office Suite to streamline operations and improve organizational efficiency. Demonstrates strong problem-solving skills and a collaborative approach, supporting directors and leadership teams in achieving strategic goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Operational Specialist
Ripple Effect
09.2025 - Current
- Optimized executive scheduling and travel operations by managing high-volume calendars, coordinating complex domestic and international travel, and producing detailed itineraries that reduced conflicts and maximized executive productivity.
- Strengthened meeting effectiveness by preparing agendas and executive-level materials, capturing and distributing accurate meeting minutes, and tracking action items to ensure timely follow-through and accountability.
- Delivered data-driven insights through targeted research, analysis, and executive-ready reports, enabling informed decision-making and strategic planning.
- Protected organizational integrity by exercising sound judgment and discretion when handling confidential, sensitive, and high-level executive information.
- Improved operational consistency by documenting administrative processes and organizing Standard Operating Procedures (SOPs) to support scalability and knowledge transfer.
- Led end-to-end corporate event planning by coordinating logistics, vendors, timelines, and internal stakeholders to ensure seamless execution and professional outcomes.
- Supported HR operations by assisting with employee onboarding and offboarding processes, ensuring compliance, documentation accuracy, and positive employee experiences.
- Enabled cross-functional collaboration by coordinating with internal teams and leadership to resolve issues, streamline workflows, and support organizational objectives.
Senior Executive Assistant to Director of HR
DeKalb County Government
07.2020 - 09.2025
- Served as a proactive thought partner to the Director and Chief of Staff, ensuring high-level responsiveness and support across all internal and external requests.
- Gathered, reviewed, and organized materials for major meetings and events, ensuring the CEO’s thorough preparation in collaboration with leadership.
- Acted as the strategic manager of the Executive Office, serving as a gatekeeper and ambassador for the Director's time.
- Drafted, edited, and proofed critical documents, including emails, letters, presentations, and meeting agendas, in coordination with the Chief of Staff and relevant departments.
- Provided logistical and administrative support for CEO-driven meetings, such as the Executive Leadership Meeting and Department Head Meeting.
- Coordinated and managed all travel arrangements for the Director and Chief of Staff, including flights, hotels, and commuting logistics.
- Oversaw the master calendar for the organization, managing key internal and external engagements across departments.
- Partnered with the Chief of Staff to enhance Board of Trustees support, refining processes and maintaining high standards for Board-related engagements and communications.
- Developed strong relationships with internal and external stakeholders, including department heads and community leaders.
Project & Marketing Manager
The System Co. Management Services
03.2021 - 12.2024
- Managed event logistics, ensuring seamless operations and successful outcomes.
- Collected consumer feedback to refine promotional strategies, driving measurable improvements.
- Coordinated with vendors and sponsors, ensuring effective event execution.
- Analyzed consumer feedback to refine marketing strategies and improve future promotional efforts.
- Introduced new social media tactics to boost real-time event participation and community interaction.
- Led project teams to deliver marketing campaigns on time, resulting in increased brand visibility and significant engagement growth.
- Analyzed market data to refine project strategies, achieving measurable improvements in targeting and outreach effectiveness.
- Fostered cross-functional collaboration among teams, enhancing communication and ensuring alignment on project goals and timelines.
Chief of Staff
Non-Profit Jesus Mission Ministry
03.2016 - 12.2022
- Served as the primary point of contact for the church by professionally directing high-volume phone calls, appointments, and visitors, ensuring smooth daily operations, and a welcoming environment.
- Supported church governance and leadership by attending Church Council and Church Business Administrative Council meetings, preparing materials, and assisting with administrative follow-up.
- Centralized and managed the Church Events Calendar, maintaining accurate records and required administrative documentation to ensure successful planning and compliance for all church activities.
- Produced and managed all church publications, including newsletters, worship bulletins, and denominational statistical reports, ensuring accuracy, consistency, and timely distribution.
- Screened and prioritized ministerial communications.
- Coordinated ministerial appointment calendars in alignment with daily office operations, improving scheduling efficiency, and reducing conflicts across departments.
Education
Bachelor of Science - Public Policy, Political Science
Georgia State University
AtlantaSkills
- Human Resources Information Systems
- Process Optimization
- Executive Support
- Operations Management
- Interpersonal skills
Certification
Notary Public of the State of Maryland
Timeline
Executive Operational Specialist
Ripple Effect
09.2025 - Current
Project & Marketing Manager
The System Co. Management Services
03.2021 - 12.2024
Senior Executive Assistant to Director of HR
DeKalb County Government
07.2020 - 09.2025
Chief of Staff
Non-Profit Jesus Mission Ministry
03.2016 - 12.2022
Bachelor of Science - Public Policy, Political Science
Georgia State University