Juliana Luna
Henderson,NV
Summary
Dynamic customer service manager with a proven track record at Cheesecake Factory Inc, enhancing service quality through innovative training programs. Skilled in team leadership and decision-making, I foster collaboration and drive continuous improvement, resulting in increased customer satisfaction and operational efficiency. Proficient in upselling techniques and social media marketing.
Overview
7
7
years of professional experience
Work History
Manager
Goodgirlzlv
02.2022 - 06.2025
- Oversaw scheduling and resource allocation to meet customer demand efficiently.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Coordinated with cross-functional teams to optimize workflow and communication processes.
Customer Service Manager
Cheesecake Factory Inc
05.2018 - 06.2021
- Implemented training programs for staff to enhance service quality and efficiency.
- Developed strategies to improve customer satisfaction scores and feedback mechanisms.
- Analyzed service trends and identified areas for operational improvement.
- Mentored team members, fostering a culture of continuous improvement and collaboration.
- Managed customer inquiries to ensure timely and effective resolution of issues.
Education
High School Diploma -
Sunburst Youth Academy
Los Alamitos, CA12.2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Upselling techniques
- Social Media marketing
Timeline
Manager
Goodgirlzlv
02.2022 - 06.2025
Customer Service Manager
Cheesecake Factory Inc
05.2018 - 06.2021
High School Diploma -
Sunburst Youth Academy