Juliana Machado
Miami
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receiving Supervisor
KWPMC
Miami
04.2024 - Current
- Supervise daily receiving operations to ensure accuracy, efficiency, and compliance with company policies.
- Oversee unloading, inspection, and verification of incoming shipments against purchase orders and packing slips.
- Managed team of receiving associates, delegating tasks, training new staff, and monitoring performance to enhance operational effectiveness.
- Maintained accurate inventory records, updating systems to reflect incoming stock and returns for improved inventory management.
- Ensured proper labeling, documentation, and storage of materials upon receipt to support compliance and operational efficiency.
- Implement and enforce safety and cleanliness standards in the receiving area.
- Communicated with vendors and internal departments to track and expedite shipments.
Patient Care Coordinator
Love Your Jaws Surgery Center
Miami
05.2021 - 04.2024
- Acted as primary point of contact for patients on care plans, appointments, and insurance inquiries, enhancing patient understanding and compliance
- Facilitated care coordination, provided discharge instructions, and educated patients on treatment plans to support informed decision-making
- Coordinated patient scheduling, follow-up appointments, and referrals to ensure seamless care across multiple departments
- Communicated with physicians, nurses, specialists, and external providers to streamline patient care
- Managed high-volume inbound and outbound calls while providing compassionate patient support
- Resolved patient concerns and escalated complex issues to appropriate clinical staff
- Verified insurance eligibility, authorizations, and patient demographic information to ensure accurate billing
- Maintained accurate electronic medical records (EMR/EHR) while ensuring HIPAA compliance
- Presented treatment plans to patients
Resident Services
KWPMC
Miami
09.2018 - 05.2021
- Provided exceptional customer service to residents, guests, and VIP clients in luxury property, enhancing overall resident satisfaction
- Managed front desk operations including guest check-in/check-out, visitor access, and resident requests
- Maintained a professional and welcoming atmosphere while handling high-volume inquiries and communications
- Collaborated with management, maintenance, housekeeping, and security teams to promptly resolve resident and guest concerns, ensuring seamless operations
- Scheduled appointments, reservations, and vendor access while ensuring smooth daily operations
- Handled confidential resident information with discretion and professionalism
- Facilitated concierge-style services for residents and guests, offering directions, transportation, and local recommendations to enhance their experience
Spa attendant and Pilates Instructor
NFC Amenity
Miami
03.2017 - 09.2018
- Designed engaging Pilates classes for diverse client needs and fitness levels.
- Informed clients about Pilates benefits to enhance their overall health and wellness.
- Prepared treatment rooms before and after services for optimal guest experience.
- Assisted therapists by efficiently setting up equipment and supplying essential tools for smooth service delivery.
- Assisted guests with inquiries and provided information about services.
- Conducted regular checks on temperature levels within hot tubs, pools, steam rooms to ensure safety standards were met.
- Documented daily maintenance issues and repairs to ensure timely resolution and uphold facility standards.
- Maintained cleanliness and safety standards in the studio environment.
Dentist
Dental Clinic Bello Riso
Belo Horizonte
12.2015 - 12.2016
- Executed extractions, surgeries, teeth cleaning, fillings, restorations, and teeth whitening to restore dental health and enhance patient satisfaction.
- Diagnosed dental conditions and developed treatment plans.
- Examined, diagnosed and treated Periodontal diseases
- Analyzed X-rays and reviewed patients' health backgrounds to devise appropriate treatment course.
- Conducted comprehensive dental examinations for patient assessments.
- Instructed patients on effective oral hygiene techniques and preventive care measures to improve long-term dental health.
- Prescribed medications and antibiotics to alleviate infections and manage pain following dental procedures.
- Provided specialized dental care for children, focusing on their unique needs and comfort.
Education
Bachelors - Dentistry
Puc Minas
Belo Horizonte, Minas Gerais, Brasil12-2015
Skills
- Inventory management
- Data entry
- OMS Vision
- Excel
- MS Word
- PowerPoint
- Problem solving
- Attention to detail
- Team supervision
- English-Portuguese translations
- Dental Implant Robotic Coordinator
- Pilates Instructor
Projects
- Translation projects, Translation for Artist's stays in Belo Horizonte-MG, 2010-2015, Accurate translation of hotel information such as check in/check out times, reservation details, car rental information and pick up times., Clarifications on special requests, Translation on performance details, including venue information, date and time, Clear communication of stage equipment and set up
- Translation for articles in the field of dentistry, 2015, Experience in translation articles in the field of dentistry, providing accurate and appropriate translations and ensuring that the specialized terminology specific to dentistry are preserved.
Languages
- Portuguese
- English, Bilingual
- Portuguese, Bilingual
Languages
English
Professional
Portuguese
Professional
Spanish
Professional
Certification
- Certified Dentist in Brasil
- Certified Dental Implant Robotic coordinator
Timeline
Receiving Supervisor
KWPMC
04.2024 - Current
Patient Care Coordinator
Love Your Jaws Surgery Center
05.2021 - 04.2024
Resident Services
KWPMC
09.2018 - 05.2021
Spa attendant and Pilates Instructor
NFC Amenity
03.2017 - 09.2018
Dentist
Dental Clinic Bello Riso
12.2015 - 12.2016
Bachelors - Dentistry
Puc Minas