Summary
Overview
Work History
Education
Skills
Timeline
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Juliana Marshall

Lakeland

Summary

Hello, I am Juliana! These are some additional skills I would love to provide within your company. I'm a customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes for high productivity and efficiency in task completion. Specialize in inventory management, visual merchandising, and customer service excellence. Possess strong organizational, communication, and problem-solving skills, ensuring seamless operations and positive customer interactions. Excel at multitasking in fast-paced environments to meet and exceed operational goals.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
Lakeland
12.2024 - Current
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Supported highest standards of conduct and service to support company reputation.

General Merchandise Expert

Target
Lakeland
10.2023 - 12.2024
  • Utilized POS system to process sales transactions accurately and efficiently.
  • Developed promotional strategies aimed at increasing sales volume across different departments.
  • Provided customer service support by answering inquiries regarding products and services offered at the store.
  • Provided excellent customer service at all times while interacting with customers.
  • Stocked shelves with new merchandise in a timely manner.
  • Received and unloaded shipments of merchandise from vendors.
  • Adhered to workplace safety regulations when handling heavy objects or operating machinery.
  • Ensured proper labeling on all products to ensure accuracy of pricing and product details.
  • Updated computer system with daily sales data to maintain accurate records.
  • Recorded merchandise moves for correct product counts and checked quantities against stocking reports.

Shipping and Receiving Specialist

HCA Warehouse
Lakeland
03.2022 - 10.2023
  • Loaded and unloaded trucks using a forklift or pallet jack in a safe manner.
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Picked materials from warehouse shelves based on customer orders for shipment preparation.
  • Stacked, stored and organized products in an orderly fashion within the warehouse.
  • Utilized scanning equipment to track movement of items throughout the facility.
  • Maintained accurate inventory records of all incoming and outgoing shipments.
  • Operated forklift and other machinery to move items within the warehouse.
  • Picked, packed and prepared items for shipment according to customer specifications.
  • Loaded completed orders on pallets according to delivery numbers.

Merchandise Supervisor

HomeGoods
Lakeland
10.2021 - 03.2022
  • Developed efficient processes for stocking shelves, organizing products, and restocking items as necessary.
  • Revamped shelving, racks and bins to meet new planogram designs.
  • Evaluated employee productivity to provide constructive feedback and coaching.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Received and processed incoming shipments of merchandise.
  • Coordinated with management to identify and resolve inventory discrepancies.
  • Adhered to safety guidelines while lifting heavy boxes of merchandise.

Store Supervisor

Ross Stores
Lakeland
11.2019 - 10.2021
  • Directed daily operations including scheduling shifts for store personnel.
  • Assigned tasks to staff according to workload requirements.
  • Dealt with customer complaints and rectified product and service issues.
  • Created successful plans to maximize profits and reduce loss.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Prepared deposit slips for all incoming funds according to established procedures.
  • Palletized products for shipment using wrapping and strapping equipment.

Education

High School Diploma -

Polk Grad Academy
Lakeland
04-2020

Skills

  • Equipment maintenance
  • Employee training
  • Food safety
  • Attention to detail
  • Time management
  • Espresso machine operations
  • Speedy and efficient
  • Cash handling
  • Merchandise planning
  • Shelf organization
  • Warehouse support
  • Inventory management
  • POS systems
  • Shipment processing

Timeline

Barista

Starbucks
12.2024 - Current

General Merchandise Expert

Target
10.2023 - 12.2024

Shipping and Receiving Specialist

HCA Warehouse
03.2022 - 10.2023

Merchandise Supervisor

HomeGoods
10.2021 - 03.2022

Store Supervisor

Ross Stores
11.2019 - 10.2021

High School Diploma -

Polk Grad Academy

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