Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Assistant Server
Porto Vita Villa Grande Club
Aventura, FL
2021.11 - 2023.12
Assisted in setting up tables and chairs for events.
Provided excellent customer service to guests.
Managed customer orders accurately and efficiently.
Greeted customers warmly upon arrival.
Ensured all food was served at the correct temperature.
Maintained cleanliness of dining area throughout shift.
Followed proper safety guidelines when handling food and beverages.
Stocked supplies such as napkins, straws, condiments.
Informed customers of daily specials and menu items.
Answered questions about menu items and made recommendations accordingly.
Retail Store Manager
STF Group
Bogota, Bogotá DC
2019.07 - 2021.10
Monitored store performance metrics, including sales, profitability and customer service ratings.
Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Performed regular audits to ensure compliance with company standards.
Collaborated with other departments to coordinate promotional activities and events in-store.
Implemented strategies to increase customer satisfaction levels and build brand loyalty.
Established weekly and monthly goals for sales staff to achieve desired results.
Drafted detailed reports on store performance for upper management review.
Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Handled cash register transactions accurately while providing excellent customer service.
Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Salesperson
STF Group
Bogota, Bogotá DC
2018.09 - 2019.06
Developed and implemented strategies to meet sales quotas.
Resolved customer complaints promptly and efficiently.
Provided personalized service to build relationships with customers.
Assisted customers in selecting appropriate products or services for their needs.
Participated in trade shows, conferences, and other marketing events.
Advised customers on the latest product features and benefits.
Cashier
Super Mercados Mi Campo
Bogota, Bogotá DC
2017.06 - 2018.06
Greeted customers and answered any questions they had about the store's products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Stocked shelves with merchandise when needed.
Processed returns and exchanges of merchandise in accordance with store policies.
Receptionist
Inversiones SYSTECOMP
Colon, Tachira
2015.01 - 2016.02
Greeted visitors and provided them with assistance.
Scheduled appointments for clients, customers, and other visitors.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Maintained a neat reception area by organizing materials and tidying up furniture.
Performed data entry tasks into various computer systems accurately and promptly.
Education
High School Diploma -
Mons Rafael Arias Blanco
Coloncito, St Táchira
2016-07
Skills
Excellent Customer Service
Bilingual- Spanish & English
Team work
Multi-Tasked
Fast leaner
Microsoft Suite
Computer skills
Adapt quickly
People friendly
Timeline
Assistant Server
Porto Vita Villa Grande Club
2021.11 - 2023.12
Retail Store Manager
STF Group
2019.07 - 2021.10
Salesperson
STF Group
2018.09 - 2019.06
Cashier
Super Mercados Mi Campo
2017.06 - 2018.06
Receptionist
Inversiones SYSTECOMP
2015.01 - 2016.02
High School Diploma -
Mons Rafael Arias Blanco
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