Juliana Martinez
Hollywwod,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Assistant Server
Porto Vita Villa Grande Club
Aventura, FL
11.2021 - 12.2023
- Assisted in setting up tables and chairs for events.
- Provided excellent customer service to guests.
- Managed customer orders accurately and efficiently.
- Greeted customers warmly upon arrival.
- Ensured all food was served at the correct temperature.
- Maintained cleanliness of dining area throughout shift.
- Followed proper safety guidelines when handling food and beverages.
- Stocked supplies such as napkins, straws, condiments.
- Informed customers of daily specials and menu items.
- Answered questions about menu items and made recommendations accordingly.
Retail Store Manager
STF Group
Bogota, Bogotá DC
07.2019 - 10.2021
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Drafted detailed reports on store performance for upper management review.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Salesperson
STF Group
Bogota, Bogotá DC
09.2018 - 06.2019
- Developed and implemented strategies to meet sales quotas.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Participated in trade shows, conferences, and other marketing events.
- Advised customers on the latest product features and benefits.
Cashier
Super Mercados Mi Campo
Bogota, Bogotá DC
06.2017 - 06.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
Receptionist
Inversiones SYSTECOMP
Colon, Tachira
01.2015 - 02.2016
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
High School Diploma -
Mons Rafael Arias Blanco
Coloncito, St Táchira07-2016
Skills
- Excellent Customer Service
- Bilingual- Spanish & English
- Team work
- Multi-Tasked
- Fast leaner
- Microsoft Suite
- Computer skills
- Adapt quickly
- People friendly
Timeline
Assistant Server
Porto Vita Villa Grande Club
11.2021 - 12.2023
Retail Store Manager
STF Group
07.2019 - 10.2021
Salesperson
STF Group
09.2018 - 06.2019
Cashier
Super Mercados Mi Campo
06.2017 - 06.2018
Receptionist
Inversiones SYSTECOMP
01.2015 - 02.2016
High School Diploma -
Mons Rafael Arias Blanco
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