Juliana Nguyen
Stanton,CA
Summary
Accomplished Manager with a proven track record at 7 Leaves, excelling in staff management and customer service. Expert in leading teams to achieve goals and enhance service delivery, evidenced by significant improvements in customer satisfaction. Skilled in decision-making and time management, adept at fostering professional environments and driving staff development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
7 Leaves
05.2021 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier
Shootz
02.2022 - 12.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Shift Lead Manager
Mr. Lee's
01.2020 - 03.2021
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Education
Nursing
West Coast University
AnaheimSkills
- Customer service
- Team leadership
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
Accomplishments
- Coached team of 30 staff members.
- Improved store efficiency by optimizing workflows and reducing wait times.
- Developed future leaders by promoting internal growth opportunities.
- Handled customer concerns efficiently, maintaining strong brand loyalty.
- Strengthened brand presence by engaging with the local community.
Certification
- ServSafe Food Handler's Certification
Languages
Vietnamese
Full Professional
English
Native or Bilingual
Timeline
Cashier
Shootz
02.2022 - 12.2022
Manager
7 Leaves
05.2021 - 03.2025
Shift Lead Manager
Mr. Lee's
01.2020 - 03.2021
Nursing
West Coast University
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