Juliana Ottria
Summary
Enthusiastic and motivated individual with a positive attitude and a strong desire to grow professionally. Known for being dependable, approachable, and a supportive team player who thrives in collaborative environments. Quick to learn and eager to take on new challenges. Focused on contributing to a positive workplace culture. I'm ready to bring energy, dedication, and a resilient work ethic to any team!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Physical Therapy Aide & Front Desk
Emeryville Sports Physical Therapy
10.2024 - Current
- Proactively coordinate, reschedule, and confirm appointments to ensure efficient calendar management.
- Verify patient insurance information, working closely with insurance providers and third-party companies.
- Document and facilitate patient payments, monitor patient requests, and address patient questions or concerns.
- Process incoming calls and direct communication to the appropriate parties.
- Assist physical therapists during patient treatments, such as administering heat and ice therapy.
- Maintain inventory levels and ensure essential supplies are readily available.
- Uphold a safe and organized workspace by routinely cleaning and sanitizing.
Sales Associate
Bath and Body Works
10.2020 - 07.2022
- Enhanced visual appeal to effectively promote sales by arranging merchandise and maintaining an organized store.
- Conducted cashier duties while employing competitive upselling strategies to increase sales.
- Processed returns, exchanges, and refunds competently while adhering to store policies.
- Answered incoming telephone calls to provide store, product and service information.
- Oversaw customer service interactions, including resolving complaints and addressing concerns to ensure customer satisfaction.
- Strategically guided customers to the online catalog to capture sales opportunities when in-store inventory was out of stock.
- Helped customers find specific products, answered questions, and offered product advice or personalized recommendations.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
Associate of Science - Kinesiology
Chabot College
Bachelor of Science - Kinesiology
California State University - Sacramento
Skills
- Communication Skills
- Customer Service
- Time Management
- Problem-Solving
- Teamwork & Collaboration
- Adaptability
- Attention to Detail
- Technical Proficiency
- Multitasking
- Leadership & Initiative
Certification
Basic Life Support (American Heart Association)
Timeline
Physical Therapy Aide & Front Desk
Emeryville Sports Physical Therapy
10.2024 - Current
Sales Associate
Bath and Body Works
10.2020 - 07.2022
Associate of Science - Kinesiology
Chabot College
Bachelor of Science - Kinesiology
California State University - Sacramento
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