Juliana Passarelli
Boca Raton,FL
Summary
Dynamic and resilient Hostess at multiple restaurants, excelling in customer service and guest relations. Demonstrates exceptional verbal communication and organization skills, adept at enhancing dining experiences through attentive service and efficient problem-solving. Achieved significant improvements in guest satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Head Hostess
Trattoria Nonna's
01.2024 - Current
- Made arrangements for customers by taking phone orders for pickups, catering, delivery, or reservations
- Dealt with the close outs and tips
- Assisted in seating guests and managing the wait list
- Communicated clearly with servers regarding guest needs or requests
- Conversed with members and guests in outgoing and friendly manner
- Maintained cleanliness of the lobby area, including wiping down tables and chairs
- Helped bus tables and ran food to patrons during high-volume periods
Hostess
Renzo's Cafe and Pizzeria
10.2022 - Current
- Attended customers by taking phone orders for pickups, catering, delivery, or reservations
- Seated customers to designated tables for dine-in
- Handled the close outs and tips
- Maintained a clean and organized work area to ensure safety and sanitation standards were met
- Provided assistance to servers as needed during busy periods of operation
- Greeted guests warmly upon arrival and provided menus as needed
Hostess
Cannoli Kitchen
02.2023 - 12.2023
- Answered phone calls to take reservations and address guest questions and concerns
- Demonstrated flexibility by helping out in other departments as needed
- Conversed with members and guests in outgoing and friendly manner
- Maintained clean and neat workplace and dining room area
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
- Assisted in closing duties such as restocking supplies, cleaning dining areas
- Handled close-outs and tips
Education
BOCA RATON COMMUNITY HIGH SCHOOL
05.2025
Skills
- Verbal Communication
- Resilience
- Hard Working
- Attentive
- Compassionate
- Customer Service
- Detail Oriented
- Phone Etiquette
- Cleaning and sanitation
- Greeting guests
- Patience and Empathy
- Customer service expertise
- Guest Relations
- Organization
Community Service
- 06/01/23, 12/31/23, Provided water for the Boys' Football Team (Varsity and Junior Varsity), Fill Bottles for every game (away and home), Clean bottles and jugs after every use, Clean the football training room when needed, Set up the field for home games
- 11/01/22, 02/28/23, Filled water jugs for home and away players to provide the players of the Boy's Varsity Basketball Team with hydration, Handled the score book for the games, including the player's individual stats
Accomplishments
AICE diploma recipient
Timeline
Head Hostess
Trattoria Nonna's
01.2024 - Current
Hostess
Cannoli Kitchen
02.2023 - 12.2023
Hostess
Renzo's Cafe and Pizzeria
10.2022 - Current
BOCA RATON COMMUNITY HIGH SCHOOL
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