Juliana Patterson

• Evaluate store conditions each morning and delegate tasks to team members to maintain merchandising standards and operational efficiency.
• Supervise and support morning and evening crews, providing performance feedback and reinforcing accountability.
• Assist with onboarding and training new hires, facilitating in-person training, introducing policies and procedures, and managing access to internal systems (Google Drive, LMS, Winmark Online Training).
• Track employee training progress and communicate development updates to the Store Manager.
• Serve as point of contact for employee concerns and minor conflict resolution, promoting a professional and collaborative work environment.
• Support scheduling operations, including shift coordination, weekend rotations, and resolving scheduling conflicts.
• Manage digital presence by updating website content and creating Instagram posts for store promotions and events.
• Maintain operational records including bin sheets, purchase logs, and internal documentation.
• Act as lead manager in the absence of the Store Manager, ensuring seamless daily operations.
• Cultivate positive customer relationships by addressing inquiries, resolving concerns, and ensuring a high-quality in-store experience.

• Provided front-end customer service in a high-volume retail environment, assisting customers with transactions, inquiries, and issue resolution.

•Processed lottery ticket sales and payouts in compliance with state regulations and company policy.

•Issued and managed money orders with accuracy and attention to detail.

•Performed end-of-night closing procedures, including balancing cash drawers and registers.

•Secured register tills and safely stored funds in designated safe in accordance with company cash-handling protocols.

•Maintained accurate financial records and ensured compliance with internal auditing standards.