JULIANA P. MAXEY
Corona De Tucson,Arizona
Summary
Results-driven bilingual professional with over 20 years in banking, mortgage lending, and hospitality management. Skilled in managing client relationships, processing loans, and resolving complex issues across departments in fast-paced environments. Business Administration graduate committed to delivering exceptional service and fostering strong team collaboration.
Overview
1
1
Language
10
10
years of professional experience
Work History
Mortgage Loan Officer
Us bank
Tucson , AZ
11.2019 - 10.2024
- Guided clients through mortgage processes and product options.
- Reviewed financial documents to determine borrower eligibility.
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Evaluated loan applications for compliance and risk management.
- Collaborated with real estate agents to streamline loan transactions.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Maintained current knowledge of secondary market trends, government programs and other available financing sources.
- Educated clients on mortgage terms and conditions effectively.
- Built relationships with clients to enhance customer satisfaction.
- Processed new loan applications in accordance with established guidelines.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Submitted applications to credit analysts.
- Assisted in resolving borrower inquiries and issues promptly.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
Universal Banker
Us Bank
Medford, Or
06.2017 - 11.2019
- Educated clients on banking products and services to meet their needs.
- Cross-sold bank products to optimize customer financial health and satisfaction.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed transactions accurately and efficiently at the teller line.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Resolved customer issues by providing timely solutions and support.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Maintained compliance with banking regulations and internal policies.
- Managed cash drawer, ensuring proper balancing and reporting discrepancies.
- Collaborated with team members to enhance customer service experience.
- Assisted customers with account inquiries and financial services.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
Teller
US Bank
Medford, Or
06.2016 - 06.2017
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawer daily to ensure accuracy.
- Promoted bank services and products to enhance customer satisfaction.
- Resolved customer complaints promptly and professionally.
- Delivered exceptional service to customers in person or over telephone.
- Assisted customers with account inquiries and product information.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Conducted routine audits to maintain compliance with banking regulations.
- Trained new tellers on operational procedures and customer service practices.
- Collaborated with team members to improve service delivery.
- Handled large volumes of currency quickly and accurately during peak hours. of currency quickly and accurately with minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Manager
Exclusive Staffing
Austin, TX
11.2015 - 05.2016
- Managed month-end closing processes, invoicing, and journal entries to ensure accurate financial reporting.
- Formulated strategic plans that aligned with long-term business objectives while taking budgetary constraints into consideration.
- Applied analytical and problem-solving skills to resolve operational issues.
- Enforced work practices and procedures to reduce workplace safety and health hazards.
Host
Host Evangeline Downs
Opelousas, LA
01.2015 - 11.2015
- Utilized problem-solving skills to resolve conflicts between customers in a timely manner.
- Supervised team of hosts to ensure smooth operations of the casino floor.
- Managed multiple tasks simultaneously while providing superior customer service.
- Tracked credit extended to players to ensure responsible gaming practices.
- Adhered closely to internal policies related to gaming operations and security procedures.
- Compiled detailed reports on customer feedback, player activity, and promotional outcomes for management review.
- Researched competitive market conditions, monitored industry trends, and developed strategies accordingly.
- Oversaw creation of summary sheets detailing wager amounts and payoffs for races and events.
- Analyzed financial reports related to gaming activities to identify areas where cost savings could be achieved.
Education
ESL - A second language
Rogue Community College
Medford, OR01-2013
BBA - Business Administration
Censa
Colombia04-2009
Skills
- Licensed mortgage loan originator
- Loan processing
- Underwriting
- Risk assessment
- Compliance management
- Regulatory compliance
- Financial analysis
- Credit evaluation
- Document review
- Customer relationship management
- Loan management
- Mortgage education
- Industry trend analysis
- Market analysis techniques
- Data interpretation
- Client negotiation strategies
- Attention to detail
- Problem solving
- Time management
- Effective communication
- Relationship building
- Credit evaluation
LANGUAGES
Spanish, Native
Languages
English
Professional
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Mortgage Loan Officer
Us bank
11.2019 - 10.2024
Universal Banker
Us Bank
06.2017 - 11.2019
Teller
US Bank
06.2016 - 06.2017
Manager
Exclusive Staffing
11.2015 - 05.2016
Host
Host Evangeline Downs
01.2015 - 11.2015
ESL - A second language
Rogue Community College
BBA - Business Administration
Censa