Juliana Prejean
Assistant Manager
Cedar hill,TX
Summary
I am writing to express my enthusiasm for a new role in a new Company that will help grow my professional career and skills. My journey in the hospitality sector, particularly at Total Wine & More, has equipped me with a robust foundation in customer service, team leadership, and operational management, making me a fitting candidate for for a new role. At Total Wine & More, I transitioned from a Spirit Professional Supervisor to a Wine Manager, where I honed my skills in elevating the customer experience and driving sales through strategic leadership and effective people management. These roles have instilled in me the importance of fostering a team environment that thrives on guest satisfaction and operational excellence and high quality experiences. Any company that creates a people-first culture and fostering belonging resonates with my professional ethos. I am excited about the opportunity to contribute to such an environment, bringing my expertise in hospitality and leadership to enhance any experience I may be apart of. Thank you again for the possible opportunity to explore new opportunities within this new venture.
Overview
10
10
years of professional experience
Work History
Spirits Manager
Total Wine & More
Plano, TX
01.2025 - 08.2025
- Led operational initiatives to enhance inventory management and optimize supply chain processes.
- Developed training programs to elevate staff performance and ensure adherence to company standards.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Oversaw daily store operations, ensuring a high level of customer service and efficient workflow execution.
Assistant Manager
Total Wine & More
Plano, TX
08.2024 - 01.2025
- Led team in achieving sales targets through effective inventory management and customer engagement strategies.
- Developed training programs to enhance staff product knowledge and improve customer service excellence.
- Streamlined operational processes, resulting in reduced wait times and increased customer satisfaction ratings.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and product placement.
Wine Manager
Total Wine and More
Irving, Texas
03.2022 - 07.2024
- Utilized social media platforms to promote upcoming specials/events or highlight unique drink offerings.
- Maintained successful operations by submitting accurate reports and paperwork on time.
- Established relationships with vendors and negotiated contracts for purchasing alcohol and supplies.
- Updated knowledge of industry trends by attending trade shows or conferences related to alcohol/beverage management.
- Addressed customer complaints or concerns professionally and effectively.
- Fostered positive work environment where employees felt motivated to provide exceptional customer service.
- Coordinated special events such as private parties, tastings, or promotional events.
- Monitored costs of beverage production to maintain budgetary goals and reduce waste.
- Analyzed sales data to identify trends, improve product offerings, and increase profitability.
- Uphold consistent quality standards for beer, wine, liquor and cocktails.
- Oversaw customer engagement and experience management through personal connections and supervision of team activities.
- Oversaw daily operations of bar area and store, ensuring cleanliness, organization and productivity.
- Developed and implemented beverage menus for various events and establishments.
- Ordered new supplies accurately by continuously estimating customer levels and consumption rates.
- Maintained appropriate costs by training staff on pours and monitoring overall use.
- Managed inventory levels of beverages and ordered new stock as needed.
- Met strict quality standards, continuously monitoring food handling and safety.
- Managed budget and oversaw expenses.
- Negotiated with suppliers to provide food and supplies.
- Counted cash and receipts and completed bank deposits.
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.
- Improved team knowledge and abilities by training each in proper procedures and standards.
- Complied with health and fire codes with strong oversight of food storage, preparation, and cleaning procedures.
- Ordered and replenished stock to maintain inventory.
- Understanding all the high End quality products to help guests understand what they are buying or just help them in general.
- Creating a clientele list of High End buyers and creating a profile of the products they have purchased and learning how to recommend something within their taste, as well as recommending something new and enticing.
- Creating News letters on products that are highly unique and hard to find to inform the High-End buyers that they have an opportunity to purchase fun and exciting products.
- Learning more about the details of the products so there can be an honest recommendation base off of the guests needs or wants.
- Helping guests plan Events and establishing Menus for the event.
- Keeping track of daily Sales and keeping my team informed when it comes to the bigger picture.
- Making sure my team has clear Goals and are able to reach those goals in a timely fashion.
- Learning about the products and what makes each one of them unique to help further the customer experience.
- Keeping track of each person in their stations in the store and being where I'm needed the most.
- DEI and team engagement Captain
- Oversaw opening and closing operations of the store in it's entirety.
Spirits Professional Supervisor
Total Wine and More
Cedar hill, TX
10.2020 - 03.2022
- Evaluated staff performance, communicating feedback, and setting personal goals.
- Inspired teams using motivational leadership style.
- Delivered high quality training for new team members.
- Monitored numerous employee activities and assigned tasks to cover demand.
- Tracked employee performance to determine areas of strength and improvement.
- Worked hand-in-hand with cross-functional departments to maximize productivity and performance.
- Monitored employee performance metrics to ensure adherence to quality standards.
- Collaborated with other departments to streamline processes and improve overall productivity.
- Established rapport with clients, vendors, suppliers, ensuring strong relationships were maintained.
- Reviewed daily data reports for accuracy and addressed any discrepancies immediately.
- Organized special projects or events that promoted department visibility within company.
- Trained new employees on company policies, procedures, and software systems.
- Conducted performance evaluations and provided constructive feedback for employee growth.
- Resolved customer complaints by finding appropriate solutions, maintaining client satisfaction.
- Maintained confidentiality regarding sensitive information related to employee files or company matters.
- Collaborated cross-functionally to tackle and resolve wide-ranging business issues.
- Used administrative and operational expertise to help team meet deadlines and long-term objectives.
- Enabled strong and consistent team sales with organized schedules and materials.
Beverage Director
Mio Nonno
Dallas, Texas
01.2016 - 01.2019
- Stayed current on bar inventories with consistent tracking and regular counts.
- Coordinated special events such as private parties, tastings, or promotional nights at venue.
- Established relationships with vendors and negotiated contracts for purchasing alcohol and supplies.
- Implemented promotional strategies to attract new customers and encourage repeat business from existing patrons.
- Updated knowledge of industry trends by attending trade shows or conferences related to alcohol/beverage management.
- Uphold consistent quality standards for beer, wine, liquor and cocktails.
- Assisted in hiring, training, scheduling, evaluating, and disciplining bar staff as needed.
- Oversaw daily operations of bar area, ensuring cleanliness and organization.
- Ordered new supplies accurately by continuously estimating customer levels and consumption rates.
- Maintained strict quality control standards for all alcoholic products served at establishment.
- Maintained successful control over beverage operations by submitting accurate reports and paperwork on time.
- Managed inventory levels of beverages and ordered new stock as needed.
- Managed budget and oversaw expenses.
- Hired and trained food service staff on policies and procedures of company.
- Established professional relationships with cooks, staff and customers to increase rapport.
- Investigated and resolved complaints regarding food quality, service and accommodations.
- Examined records to verify fast-selling items on menu.
- Counted cash and receipts and completed bank deposits.
Education
High School Diploma - TV Production
Riverside Community College
Riverside, CAHigh School - Honor Roll and Sport Driven
Martin Luther King Jr
Riverside, CA06-2011
Skills
- 10yrs Customer service experience
- 10yrs in the F&B industry
- 10yrs Catering services
- Hospitality Management
- Sales Tactics/strategy
- Event Coordination
- Inventory Management
- Store operation
- Budget Management Abilities
- Wine & Spirit Knowledge
- POS software/computer proficiency
- Records Management
LANGUAGE
English
Fluent
Total Wine Spirits Professional
Total Wine has a few programs for Sales Associates helps increases product knowledge.
The Programs are called TSP/TWP meaning Total Wine Spirit or Wine Professional which I have both certifications.
The product knowledge helps with understanding the depth of the products that customers are looking for and to expand our customers knowledge as well.
Timeline
Spirits Manager
Total Wine & More
01.2025 - 08.2025
Assistant Manager
Total Wine & More
08.2024 - 01.2025
Wine Manager
Total Wine and More
03.2022 - 07.2024
Spirits Professional Supervisor
Total Wine and More
10.2020 - 03.2022
Beverage Director
Mio Nonno
01.2016 - 01.2019
High School - Honor Roll and Sport Driven
Martin Luther King Jr
High School Diploma - TV Production
Riverside Community College