John Kalvaitis
Houston
Summary
Accomplished and results-oriented manager with a proven track record of positively improving customer experience and creating value in the retail and hospitality industries. Proactive, hands-on leadership style that ensures the ability to hire, develop, and retain personnel. Strong background in creating a strategic plan that is advantageous for an organization's secure, efficient operations.
Overview
21
21
years of professional experience
Work History
Spirits Manager
Total Wine & More
Cinco Ranch
01.2023 - 07.2024
- Managed the Spirits Department with over 4,000 selections, maintaining presentation and placement on displays.
- Activiely helped maintain sales numbers through coaching staff on the proper techniques of selling spirits ranging in price from $7 to over $5000 a bottle.
- Assisted in Wine Deartment, with over 8,000 selections and Beer Department with over 2,500 selections.
- Assisted in Manager On Duty responsibilties for entire store tottaling over $25 million per year.
- Built a client base of over 100 "Top End" clients who would frequently spend upwards of $1,000 a visit.
Store Manager
Walgreens Boots Alliance
Texas
01.2004 - 11.2022
- Oversee and direct the operations of a single store with an annual revenue of over $12MM
- 16% increase in revenue as a result of motivating team members to look for solutions that go above and beyond consumer expectations and promote client loyalty
- Implementing firm controls and eliminating inefficiencies reduced overall shrinkage by 1%
- Maintain an 85% to 95% annual average retention rate for corporate flu clinics
- Monitor the performance of a twenty-five-person team in areas as recruiting and hiring, training and development, scheduling, payroll preparation, and disciplinary actions
- Coach employees on product knowledge using in-store product training, Five Minute Meetings, and leading by example
- Conduct annual staff performance evaluations to establish career progression plans for key staff retention and reduce staff turnover
- Control the store's cash and oversees all parts of bookkeeping, including register counts, bank withdrawals, armored vehicle pickups, safe deposits, change orders, and safe deposits
- Regulate the store's opening and closing by modifying shifts, authorizing time records, time off, and resolving any scheduling conflicts
- Manage the organization and execution of local and regional yearly event fundraising campaigns, including LLS Light the Night, Red Nose Day, and golf tournaments
- Direct and participate in executive leadership walkthroughs, providing insight into field strengths and opportunities
- District manager's point person for special projects
- Highest NPS goal for pharmacy and front of store
- District leader for Covid and Flu initiatives
- Highest in district for Red Nose Day fundraising
- Highest in district for LLS fundraising
- 2nd in district for My Walgreen Credit Card applications
- Best in the Nation Flu Season Percentage to Goal 2019 - 2022
- Champion of Champion Corporate and Social Responsibility - District 2019 & 2022
- Corporate Social Responsibility - Area 2022
- Nominated for Customer Service Award 2022
- Nominated for Pharmacy Technician Award 2022
- Manager of the Month Various Months 2021 & 2022
Restaurant Manager
Willie's Grill & Ice House
Texas
Restaurant Manager
CK's Revolving Steakhouse
Texas
Restaurant Manager
Crowne Plaza Hotel
New York
Reservation Manager
Roosevelt Hotel
New York
Front Office Manager
Radisson Hotel
Cayman Islands
Skills
- Sales Planning
- Thought Leadership
- Active Listening
- Building Relationships
- DEI Approach
- Time Management
- Setting Goals
- Drive Engagement
- Delegation
- Product Knowledge
- Public Speaking
- Emotional Intelligence
- Presentations
- Rational Problem Solving
- Media Interviews
- Mentoring & Performance
Accomplishments
- District manager's point person for special projects
- Highest NPS goal for pharmacy and front of store
- District leader for Covid and Flu initiatives
- Highest in district for Red Nose Day fundraising
- Highest in district for LLS fundraising
- 2nd in district for My Walgreen Credit Card applications
Industry Awards
- Best in the Nation, Flu Season Percentage to Goal 2019 - 2022
- Champion of Champion, Corporate and Social Responsibility - District 2019 & 2022
- Champion of Champion, Corporate Social Responsibility - Area 2022
- Nominated for Customer Service Award, 2022
- Nominated for Pharmacy Technician Award, 2022
- Manager of the Month, Various Months 2021 & 2022
Activities
- Operation Turkey, Houston City Leader
- Houston Police Officers Union, Midwest Division & Internal Affairs
- American Legion, Post 654, Inaugural Heroes Golf Classic
- Holiday Adopt-A-Family
Timeline
Spirits Manager
Total Wine & More
01.2023 - 07.2024
Store Manager
Walgreens Boots Alliance
01.2004 - 11.2022
Restaurant Manager
Willie's Grill & Ice House
Restaurant Manager
CK's Revolving Steakhouse
Restaurant Manager
Crowne Plaza Hotel
Reservation Manager
Roosevelt Hotel
Front Office Manager
Radisson Hotel