Juliana Rios
Round Rock
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Behavior Technician
Action Behavior Centers
07.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
Concierge
Lux Concierge
04.2023 - 07.2024
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Unarmed Security Guard
Security Industry Specialists
09.2022 - 04.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Call Center Specialist
Austin Community College
05.2019 - 08.2019
- Assisted students by answering questions and responding to inquiries.
- Enhanced student satisfaction by efficiently addressing and resolving inquiries.
- Delivered exceptional customer service to every student by leveraging extensive knowledge of the enrollment process and financial aid services.
- Contributed valuable insights during team meetings aimed at improving overall operational efficiency and effectiveness.
Call Center Specialist
Gateway Community College
11.2017 - 03.2018
- Managed high call volume while maintaining professional composure under pressure, ensuring positive student interactions.
- Reduced average call duration, skillfully guiding students towards optimal solutions in a timely manner.
- Provided exceptional customer support during peak periods, helping maintain the highest level of service quality despite increased demand.
Daycare Worker
Gateway Community College
03.2017 - 11.2017
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
School Office Clerk
Stuart Career Center
08.2015 - 06.2016
- Aided in maintaining a safe campus by monitoring visitor access points and ensuring proper sign-in procedures were followed.
- Assisted in maintaining a well-organized school environment, contributing to smooth daily operations.
- Increased parent involvement in school activities by creating informative newsletters and distributing them regularly.
- Served as a liaison between the school office and various departments, ensuring timely completion of necessary tasks and clear communication.
Education
High School Diploma -
Austin Community College
Austin, TX06.2016
Skills
- Data Collection
- Documentation skills
- Autism Spectrum Disorder Knowledge
- Facility Security
- Patrolling Techniques
- Situational Awareness
- Report Writing
- Customer Service
- Problem-solving skills
- Verbal and written communication
- Patience and Empathy
- Social and academic development
Timeline
Behavior Technician
Action Behavior Centers
07.2024 - Current
Concierge
Lux Concierge
04.2023 - 07.2024
Unarmed Security Guard
Security Industry Specialists
09.2022 - 04.2023
Call Center Specialist
Austin Community College
05.2019 - 08.2019
Call Center Specialist
Gateway Community College
11.2017 - 03.2018
Daycare Worker
Gateway Community College
03.2017 - 11.2017
School Office Clerk
Stuart Career Center
08.2015 - 06.2016
High School Diploma -
Austin Community College
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