Juliana Rocha
Watsonville,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Management/Teller Supervisor
Wells Fargo & Company
Watsonville, California
05.2024 - Current
- Ensured proper security protocols were followed including verifying identification when necessary.
- Developed and maintained strong relationships with customers, promoting bank loyalty and retention.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
- Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
Associate Personal Banker
Wells Fargo & Company
Watsonville, CA
05.2012 - 05.2024
- Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
- Welcomed customers and offered pleasant service during entire transaction.
- Cross-sold banking products such as credit cards, loans and investments.
- Created strategic financial solutions to suit individualized client needs.
Education
High School Diploma -
Watsonville High School
Watsonville, CA06.2009
Skills
- Relationship Building
- Customer Satisfaction
- Customer Service
- Professional Appearance
- Positive Attitude
- Attention to Detail
Timeline
Management/Teller Supervisor
Wells Fargo & Company
05.2024 - Current
Associate Personal Banker
Wells Fargo & Company
05.2012 - 05.2024
High School Diploma -
Watsonville High School