Juliana Rojas
Amarillo
Summary
Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
First National Bank Texas
05.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Supervised team of Number branch employees and made recommendations regarding performance evaluations.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Consulted customers to boost product sales and services.
Senior Bilingual Business Administratior
FedEx Ground
07.2019 - 05.2023
- Coordinated cross-departmental communication to facilitate project alignment and execution.
- Trained new staff on administrative procedures to maintain consistency and accuracy in operations.
- Contributed to economic success by participating in budgeting process.
- Managed day-to-day development issues.
- Facilitated fast-paced and dynamic entrepreneurial environment.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Improved operation procedure between IT provider and end-users.
- Observed all laws, regulations and other applicable obligations.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
Event Coordinator
Timeless Events by Dey
05.2017 - 07.2020
- Coordinated logistics for multiple events, ensuring seamless execution and adherence to timelines.
- Developed and maintained relationships with vendors, maximizing service quality and cost efficiency.
- Managed event budgets, tracking expenses and identifying opportunities for cost reduction.
- Created detailed event plans outlining timelines, responsibilities, and resource allocations for team members.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Education
High School Diploma -
Tascosa High School
Amarillo, TX05.2015
Skills
- Banking
- Operations management
- Business development
- Team development
- Operational efficiency
- Audit preparation
- Financial product sales
- Staff management
- Budget control
- Account retention
- Client relationship management
- Cash handling
- Strong leadership
Branch operations management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Branch Manager
First National Bank Texas
05.2023 - Current
Senior Bilingual Business Administratior
FedEx Ground
07.2019 - 05.2023
Event Coordinator
Timeless Events by Dey
05.2017 - 07.2020
High School Diploma -
Tascosa High School
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