Juliana Santos Pena
Stillwater,Mn
Summary
Focused and reliable Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
MCs Taco and Tequila
Minneota, MN
02.2025 - 11.2025
- Delivered exceptional customer service in fast-paced dining environment.
- I worked with kitchen staff to ensure accurate order fulfillment.
- Trained new team members on menu knowledge and service standards.
- Delivered exceptional customer service in a fast-paced dining environment. esses.a
Server
MC Pub
Oakdale, MN
12.2023 - 09.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Restaurant Waiter
Bullvinos
Saint Paul, MN
01.2024 - 01.2025
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Provider Coordinator
Allina Health
Minneapolis, MN
10.2021 - 11.2023
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
Vet Technician
Andover Animal Hospital
Andover, MN
05.2019 - 10.2021
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
- Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
Waitress
Fiesta Cancun Grill
Stillwater, MN
04.2019 - 10.2020
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Waitress, Hostess and Cashier
Don Julio's
White Bear Lake, Forest Lake Mn
10.2017 - 08.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
Bachelors Nursing -
Century College
White Bear Lake10.2026
Associate of Science - Nursing
Century College
05.2021
High School Diploma -
Stillwater Area High School
Stillwater, MN06.2017
Skills
- Order Taking
- Bar terminology
- Table setting knowledge
- Dining area maintenance
Certification
- Currently finishing bartending licensing at the bartending school of Minnesota
Languages
Spanish
Native or Bilingual
Timeline
Server
MCs Taco and Tequila
02.2025 - 11.2025
Restaurant Waiter
Bullvinos
01.2024 - 01.2025
Server
MC Pub
12.2023 - 09.2024
Provider Coordinator
Allina Health
10.2021 - 11.2023
Vet Technician
Andover Animal Hospital
05.2019 - 10.2021
Waitress
Fiesta Cancun Grill
04.2019 - 10.2020
Waitress, Hostess and Cashier
Don Julio's
10.2017 - 08.2019
Bachelors Nursing -
Century College
Associate of Science - Nursing
Century College
High School Diploma -
Stillwater Area High School