Juliana Smith
Rockland,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
3
3
years of professional experience
Work History
Loan Servicing Member Advocate
Rockland Federal Credit Union
04.2024 - Current
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
- Enhanced member satisfaction by promptly addressing concerns and providing timely resolutions.
- Answered telephone calls to offer office information, answer questions, and direct calls
- Developed strong relationships with dealerships fostering trust and loyalty to the organization.
- Identified potential risks or conflicts within member accounts, taking proactive measures to prevent future complications.
Member Service Representative
Rockland Federal Credit Union
07.2021 - 09.2023
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members taking auto and personal loan applications, gathered the proper documentation and closed on the loan
- Opened new accounts following compliance procedures
- Provided guidance to members on how best to use products and services offered by the Credit Union
Education
Bachelor of Science - Finance
Southern New Hampshire University
12-2025
Skills
- Detail Oriented
- Professionalism
- Workflow Management
- Time management abilities
- Professional Telephone Demeanor
- Customer Data Confidentiality
Timeline
Loan Servicing Member Advocate
Rockland Federal Credit Union
04.2024 - Current
Member Service Representative
Rockland Federal Credit Union
07.2021 - 09.2023
Bachelor of Science - Finance
Southern New Hampshire University
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