Juliana Soares
Linthicum Heights,MD
Summary
Contact with the public and meeting their needs have always been present in my professional routine, meeting expectations whether in the sales area or in the provision of services. Have competence is the search for problem solving, determination and constant search for challenges. Found all the characteristics in the hotel industry to put skills such as communication, leadership and organization into practice.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
The Westin Hotel
08.2024 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Contributed to higher occupancy rates through outstanding customer service.
Food and Beverage Attendant
Charlies Pub
08.2022 - 04.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Delivered exceptional service even under high-pressure situations, maintaining highest standards of professionalism.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Greeted and seated guests to provide friendly and welcoming experience.
Waitress - Event Organization (Meliá)
Meliá Hotel
03.2021 - 03.2022
- Food and Beverages:
- Waitress - Food runner (the Meliá)
- Meliá Jardim Europa owned a restaurant called Aromatique, focused on exquisite contemporary cuisine reaches every corner of the restaurant
- Highly exclusive and luxurious, this establishment lived in heart of the city.
- My tasks included: - setting up tables - service of food - service of drinks - explanations of each and every dish - Events
- Breakfast
- Preparing food and drinks
Hotel Receptionist
Meliá Hotel
03.2021 - 03.2022
- Tasks included; -Customer Service: - Answer phone calls and respond to contact forms through alternative means. -Respond professionally to customer queries and complaints. provide assistance to customers by processing their needs. -Maintenance of reservations, organization of events, administrative/operational routines inherent to position.
Hotel Receptionist
Antonio's Hotel
03.2019 - 09.2020
- Breakfast, Food and Beverage.
- My tasks included; - setting up tables - service of food - service of drinks
Hotel Receptionist (Antonio's Hotel)
03.2019 - 09.2020
- The Antonio's hotel is an intimate and cozy hotel with a great standard of service and benefits
- Highly clean and organized in a privileged region of Piracicaba - São Paulo.
- My tasks included; -Customer Service: -Receive, identify and guide guests regarding hotel accommodation services, check-in and check-out. -Registration and reservations and providing advice to customers on tourist attractions and other queries. -Receiving Correspondence, notifying guests, preparing food and drinks.
Education
Bachelor - Hospitality Administration And Management
Centro Universitário Das Faculdades Metropolitanas Unidas - FMU
Brazil - EAD06.2025
Skills
- Learning Facility
- Customer Service
- Problem-solving skills
- Credit and cash payments
- Safety and security procedures
- Hospitality services
- Detail Oriented
- Hospitality best practices
- Tourism Knowledge
- Active Listening
Fieldoftrainingdesired
Front Desk; Events and Food & Beverage
Hobbies and Interests
- Yoga
- Reading
- Volunteering
Timeline
Front Desk Agent
The Westin Hotel
08.2024 - Current
Food and Beverage Attendant
Charlies Pub
08.2022 - 04.2023
Waitress - Event Organization (Meliá)
Meliá Hotel
03.2021 - 03.2022
Hotel Receptionist
Meliá Hotel
03.2021 - 03.2022
Hotel Receptionist
Antonio's Hotel
03.2019 - 09.2020
Hotel Receptionist (Antonio's Hotel)
03.2019 - 09.2020
Bachelor - Hospitality Administration And Management
Centro Universitário Das Faculdades Metropolitanas Unidas - FMU