Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
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Juliana Suarez

Milwaukee,WI

Summary

Compassionate community and social service specialist with background in developing and implementing programs that serve diverse populations. Skilled in crisis intervention, case management, and program development to address various social issues. Demonstrated ability to build strong relationships with community members and stakeholders leading to enhanced support networks and improved outcomes for clients. Have made significant contributions to team efforts through innovative problem-solving and commitment to continuous improvement in service delivery.

Overview

7
7
years of professional experience

Work History

Office Assistant

ITBS
Chicago, IL
06.2018 - 08.2018
  • Organized receipts and scanned documents to bolster organizational workflow, keep the system updated, and organize online archives.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.

Bookkeeper

ITBS
Chicago, IL
12.2021 - 01.2024
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Entered bank and credit card transactions into QuickBooks for reconciliation by month.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Resolved balance errors using accounting software.

Assistant Advocate (Volunteer/Intern)

Pathfinders Youth Shelter Milwaukee
Milwaukee, WI
08.2023 - 05.2024
  • One-on-one interaction with residents
  • Assist with house management and youth supervision
  • Completed reports, paperwork and documentation accurately and on time.
  • Identified appropriate community resources and provided referrals for services.
  • Reached out to individuals via phone, email and SMS to deliver help and support.
  • Provided direct support, coaching and intervention to increase self-sufficiency and goal attainment.
  • Attended and coordinated interviews or case reviews to manage caseload.
  • Built trust and rapport with victims of traumatic events by remaining calm and compassionate in variety of situations.
  • Gathered and analyzed information to advocate safety, well-being and progress.
  • Made appropriate referrals and follow-up referrals to be certain families received needed services.
  • Performed data input to document care and services plans, needs assessments and progress notes.
  • Informed victims about legal processes and timelines.
  • Used meetings to help clients prioritize actions and establish short- and long-term goals related to personal growth

Desk Receptionist

Marquette University Student Government
Milwaukee, WI
01.2024 - Current
  • Greeted visitors and directed them to the appropriate personnel.
  • Answered incoming calls, took messages, and transferred calls to the correct departments.
  • Sorted through daily mail deliveries.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Research Assistant

Marquette University Psychology Department
Milwaukee, WI
01.2024 - Current
  • Conducted primary and secondary research to identify relevant information for project development.
  • Collaborated with other researchers in developing study designs, methods, and tools for data collection.
  • Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
  • Conducted in-person and virtual interviews with members of the community in Spanish to collect data.
  • Transcribed and translated interviews from Spanish to English, to aid in data collection.
  • Researched, identified, recruited and maintained relationships with community partners to facilitate project activities.
  • Developed coding schemes for qualitative data analysis.

Social Justice Intern

Milwaukee LGBT Community Center
Milwaukee, WI
09.2024 - Current
  • Collaborated with community partners to develop and implement social justice initiatives.
  • Compiled contact information for key stakeholders including community leaders, activists, researchers.
  • Performed outreach activities such as making phone calls or sending emails to solicit participation in events or initiatives.
  • Supported fundraising activities by researching potential donors and preparing donor profiles.
  • Facilitated conversations between diverse groups regarding current challenges impacting marginalized populations.
  • Maintained confidential records and filing system to protect client information.
  • Assisted families in using and learning about society resources.

College Program Intern

Marquette University LGBTQ+ Resource Center
Milwaukee, WI
09.2024 - Current
  • Participated actively in team discussions regarding potential changes or additions to programs.
  • Managed multiple assignments simultaneously while meeting deadlines consistently.
  • Demonstrated strong interpersonal skills when interacting with staff at all levels.
  • Organized meetings and events related to the program's activities.
  • Assisted in developing strategies for increasing participation in the program activities.
  • Adhered to company policies and procedures while carrying out duties as assigned.
  • Generated ideas for improving existing programs or launching new ones.
  • Participated in training sessions and workshops to enhance knowledge and skillset.
  • Managed personal workload effectively, meeting deadlines and exceeding expectations.

Education

Some College (No Degree) - Psychology

Marquette University
Milwaukee, WI
05-2025

High School Diploma -

York Community High School
Elmhurst, IL
05.2021

Skills

  • Information Confidentiality
  • Calendar Management
  • Verbal and Written Communication
  • Issue Resolution
  • Prioritizing Work
  • Data Entry
  • Organizing and Categorizing
  • Executive Presentation Development
  • Customer Service
  • Team Collaboration
  • Service Oriented
  • Self-Motivated
  • Creative Thinking
  • Flexible and Adaptable
  • Multitasking and Prioritization
  • Prioritization and Time Management
  • Reliable and Punctual
  • Critical Thinking
  • Digital Media
  • Promotional Campaigns
  • Brand Promotion
  • Attention to Detail
  • Interpersonal Skills
  • Team Building
  • Teamwork and Collaboration
  • Positive Attitude
  • Twitter, TikTok, Pinterest, Instagram
  • Content Creation

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

A Cappella Group (MU Meladies) Visual Director

  • Run all social media accounts
  • Make graphics to advertise concerts, auditions, etc.
  • Choreographing/overseeing anyone else who may want to choreograph for concerts
  • In charge of photoshoot locations, themes, and approving outfits
  • In charge of concert themes and approving outfits
  • In charge of keeping up a positive group image

Marquette Gender and Sexuality Alliance Secretary and Vice President

  • Send emails to group members to remind them of any meetings or events
  • Take notes during executive board meetings
  • Create power points for meetings if necessary
  • Create ballots for elections
  • Handle fundraisers
  • Create and foster accepting community on campus

Marquette Latin American Student Organization (LASO) Public Relations Manager and Cultural Chair

  • Keep record of org. members, events, executive officers
  • Manage social medias, org. website, and promotional items
  • Work with other executive board members to maintain organization, promote events, and to ensure that all inter-organizational relationships are handled diplomatically

Member of Sigma Delta Pi

Member of Psi Chi

National Honors Society

  • Volunteering/community service both in and out of school
  • Volunteering at high school and middle school events
  • Volunteering at a food drive

Accomplishments

  • Student Organization Officer of the Year Award - Vice President of Gender and Sexuality Alliance

Timeline

Social Justice Intern

Milwaukee LGBT Community Center
09.2024 - Current

College Program Intern

Marquette University LGBTQ+ Resource Center
09.2024 - Current

Desk Receptionist

Marquette University Student Government
01.2024 - Current

Research Assistant

Marquette University Psychology Department
01.2024 - Current

Assistant Advocate (Volunteer/Intern)

Pathfinders Youth Shelter Milwaukee
08.2023 - 05.2024

Bookkeeper

ITBS
12.2021 - 01.2024

Office Assistant

ITBS
06.2018 - 08.2018

Some College (No Degree) - Psychology

Marquette University

High School Diploma -

York Community High School
Juliana Suarez