JULIANA ZAPATA
Miami,FL
Summary
Accomplished Visual Merchandising Manager skilled at increasing customer numbers and store revenues with attractive product displays. Adaptable to changing trends and competent in establishing clear directives with well-organized plans. Leads branding initiatives to create store looks and successfully promote over 10.000 product lines adding to this
Detail-oriented Floor Supervisor successful at directing sales teams and consistently achieving clear results. Proficient in organization and sales operations, including compliance requirements and performance optimization strategies. Offering 3 years of progressive experience in retail .
Overview
5
5
years of professional experience
Work History
Visual Merchandising Ops Manager
Forver 21
10.2018 - Current
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Managed merchandising standards and maintained consistency across distribution channels.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Improved field teams' sales by coaching on merchandising techniques.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Arranged consistent shelves, bins and racks at 10 locations by following established planograms.
- Supervised team of up to 9 merchandising employees and monitored adherence to company standards.
- Created visual marketing and styled window displays.
- Monitored and replenished display inventory and restructured according to available stock.
- Organized and tracked departmental receipt flow for new and reordered merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Trained team members in successful strategies to meet operational and sales targets.
- Evaluated work of 25 floor employees to improve performance.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Tracked and prioritized work orders to meet daily production requirements
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Used weekly financial data to analyze company growth and optimize operational strategies.
Education
No Degree - Business Administration
Pontificia Universidad Javeriana
Skills
- Store Displays
- Frame and Component Building
- Design Implementation Coordination
- Theme and Color Selection
- Interior and Window Display Maintenance
- Financial Forecasting
- Flexible Work Schedule
- Stock Management
- Daily Receipts Documentation
- Issue Resolution
- Loss Prevention Goals Monitoring
- Financial Data Analyzation
- Item Scanning
- Cash Register Operations
- Shipment Procedures
- Handling Complaints and Inquiries
- Floor Plans
- Staff Coaching and Training
- Planogram Execution
- Display Model Assembly
- Product Launch Support
- New Display Creation
- Booth Installation
- Design Changes
- Promotional Effectiveness Review
- Seasonal Displays
- Mannequin and Prop Maintenance
- Adaptability and Flexibility
- Commercial Display Building
- Pricing and Signage Updating
- Maintaining Clean Work Areas
- Shipment Processing
- Work Documentation
- Employee Performance Evaluations
- Team Goals
- Team Meetings
- Effective Customer Communication
- Providing Feedback
- Efficient Service
- Thorough Knowledge of Product
- Property Inventory Storage and Tracking
- In-Store Color Coordination
- Hand and Power Tool Operation
- Computer Terminal Operations
- Creative Solutions
- Inventory Control Processes
- Sales Floor Maintenance
- Process Reviews
- Cash Handling and Reconciliation
- Delegation and Supervision
- Constructive Feedback
- Cash Counting
- Credit Card Applications
- Shelving
Timeline
Visual Merchandising Ops Manager
Forver 21
10.2018 - Current
No Degree - Business Administration
Pontificia Universidad Javeriana
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