JULIANA ZARATE

• Perform venipuncture, capillary collections, blood cultures, and special collections with minimal patient discomfort.
• Verify orders, patient identification, specimen requirements, and collection details using Epic Beaker/LIS.
• Process, centrifuge, prepare, label, and transport specimens according to established protocols.
• Maintain specimen integrity and accurate documentation while monitoring pending and unreceived specimens.
• Communicate with nursing units, physician offices, and laboratory staff to clarify orders and resolve specimen issues.
• Maintain phlebotomy supplies, inventory, expiration dates, and organized work areas.
• Follow UT Southwestern, TJC, and CAP patient safety, quality, and regulatory standards.
• Participate in quality improvement and risk management processes; report safety concerns appropriately.
• Assist with workflow coordination, daily assignments, and problem-solving; provide guidance to fellow phlebotomists as needed.
• Provide compassionate, professional customer service to patients of all ages and backgrounds

• Received, sorted, labeled, and prepared specimens for analysis. Assisted in resolving issues related to mislabeling or missing samples.
• Assisted laboratory personnel with specimen collection and processing.
• Trained new employees on laboratory procedures and techniques to enhance team competency.
• Executed safety protocols during cleaning of frozen room to uphold standards for hazardous material management.
• Supported laboratory personnel in specimen collection and processing activities.
• Follows laboratory procedures for handling unacceptable specimens
• Handled unacceptable specimens according to established laboratory procedures to maintain compliance and quality standards.
• Executed established laboratory test procedures to ensure accurate and reliable test results.
• Collaborated with multidisciplinary teams to perform essential laboratory tasks in alignment with hospital requirements.

• Obtains venous, arterial, and capillary blood samples from identified patients, labels and returns sample (s) to the laboratory in a timely manner
• Draws appropriate blood samples in correct tubes to minimize redraws and ensures timely delivery to lab; follows up on rescheduled collections and responds to patient codes as necessary.
• Applied appropriate technique for blood collection based on patient needs. Selects appropriate type of needle based on patient’s physical needs and/or age Selects appropriate site
• Centrifuge blood samples Enter orders into ren-labs / Copia (enter pt
• Collected and recorded patient information accurately for lab processing.: name, last name dob., address, insurance, test order, diagnosis and print labels) Order supplies Drive to doctor’s office to assist them with training
• Performs other laboratory related duties as assigned
• Verifies orders by calling doctors’ offices to ensure accuracy and completeness.

• Coordinated hospital routines, optimizing workflow and enhancing patient experience.
• Performed blood draws and skin punctures on patients of all ages to collect specimens. Entered data, managed filing systems, and handled phone communications with efficiency. Greeted patients and visitors with excellent communication skills and phone manners. Demonstrated proficiency in phlebotomy techniques and equipment use for specimen collection. Interviewed patients to confirm test requests and verify identities.
• Executed labeling of blood vials with essential details, including collection time, date, and patient name.
• Coordinated workflow to prioritize stat, scheduled, and outpatient blood collections
• Conducted morning rounds in ICU and MICU to assess patient conditions and coordinate care plans.
• Responded promptly to emergency codes, including rapid response and code blue. Supported medical teams by maintaining a fully stocked phlebotomy cart and carrier station.
• Performed blood sample collection using syringes, butterfly needles, and straight needles, ensuring adherence to safety and procedural standards.
• Prepared blood-collecting equipment to facilitate accurate blood draws and secure sample storage and transport.
• Implemented safe disposal practices for used needles in designated sharps containers, minimizing risk of injury.
• Conducted thorough cleaning of workspaces after each patient to prevent disease transmission.
• Ensured proper storage and transportation of specimens to mitigate loss and delays.

• Demonstrates proficiency in taking vital signs as well as assisting with diagnostic procedures
• Professionally greet and gather patients' medical history in a timely manner
• Recorded blood pressure, pulse, and respiratory rate for patient assessments.
• Prepared MRI reports, dictations, and blood work reports for timely doctor review
• Assist doctors with Nerve block, SPG nerve block and Botox
• Processed and sent medical records to authorized personnel as requested.
• Obtained vital signs, including blood pressure, pulse, and respiratory rate, during infusion procedures.
• Ordered supplies for the back office, including EKG and pregnancy test materials.
• Check out patients for appointments: follow up, bio feed, and infusion
• Answering phone calls from patients, pharmacies and doctor’s office
• Fax order forms: Radiology, prescription refills, and pharmacy mail orders
• Recognized by office manager for maintaining patient privacy during processing of medical records, authorizations, and referrals
• Managed all incoming prescription calls, ensuring accurate communication with patients and providers. for the doctor and physician assistant Ensures a clean environment for patients prior to exams and procedure Provide patient with stroke information, during hospitalizations and medical appointments Communicated with physicians, RNs, physical therapists to resolve patient medical issues and continue coordination of care.

• Led daily phlebotomy operations and supervised clinical staff.
• Performed venipuncture, capillary blood draws, and specimen collection.
• Processed and labeled specimens following quality and safety standards.
• Collected urine drug screens and breath alcohol tests (DOT & Non-DOT).
• Performed EKGs, vital signs, vision screenings, and spirometry testing.
• Assisted with DOT physicals and occupational health exams.
• Maintained inventory, ordered supplies, and managed specimen shipments.
• Trained and mentored new employees on phlebotomy procedures and patient care.
• Ensured compliance with OSHA, HIPAA, and laboratory protocols.
• Provided excellent patient care while maintaining accurate medical documentation.

• Performed venipuncture and collected diverse specimens to support diagnostic laboratory testing, ensuring thorough analysis for CBC, CMP, TSH, PSA, HIV, A1C, lipid panels, PT/INR, and H. pylori.
• Administered a range of diagnostic procedures, such as urinalysis, EKGs, spirometry, and Pap smears, ensuring thorough patient examinations.
• Performed IV fluid administration and vitamin B-12 injections, ensuring adherence to prescribed protocols.
• Supported medical procedures to enhance patient care and examination efficiency.
• Maintained hygienic and orderly patient care environments to support optimal healthcare delivery.

• Interview patients to obtain medical information and measure their vital signs, weight, and height
• Show patients to examination rooms and prepare them for the physician
• Record patients' medical history, vital statistics and information such as test results in medical records
• Explained treatment procedures, obtained patient consent, and addressed questions to ensure understanding and comfort
• Explain diets and physicians' instructions to patients
• Answer phone calls, schedule appointments and take messages for providers
• Received consistent praise for efficiently managing administrative tasks in a busy medical office.
• Ensured patients felt comfortable and received prompt attention during their visits to the clinic.

• Performed venipuncture, capillary collections, blood cultures, and special collections on 25–30 patients daily.
• Verified patient identification, orders, and specimen requirements before collection.
• Collected, labeled, processed, and transported blood and urine specimens according to protocol.
• Documented patient and specimen information accurately in the EMR/LIS.
• Maintained specimen integrity, supplies, and a clean, organized work area.
• Provided compassionate patient care and assisted with training new phlebotomy staff.

2006- Present

2006 - Present