Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juliana Zuniga

Rockdale,TX

Summary

Dynamic and dedicated hospitality professional with exceptional customer service skills honed at Julio's Mexican Grill and Texas Roadhouse. Proven ability to enhance guest experiences through effective communication and team collaboration. Proficient in cash handling and beverage preparation, consistently delivering high-quality service during peak hours and special events. Committed to maintaining cleanliness and safety standards. Personable and adaptable individual with experience for delivering exceptional customer service and creating memorable dining experiences. Posses strong understanding of menu offerings and safety food handling protocols, along with solid multitasking and communication skills. Able to contribute to a positive dining atmosphere and ensure guest satisfaction. Bringing warm, friendly demeanor and where families can enjoy unforgettable dinning experience. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensure each guest has a memorable experience. Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service.

Overview

2
2
years of professional experience

Work History

Server & Bartender

Julio's Mexican Grill
06.2023 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to each customer needs.
  • Worked with Point of Sale (POS) system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Host

Texas Roadhouse
11.2021 - 05.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Education

High School Diploma -

Rockdale High School
Rockdale, TX
05-2024

High School Diploma -

Rockdale High School
Rockdale, TX
05-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Safe food handling
  • Cleanliness standards
  • Service prioritization
  • Team collaboration
  • Sales techniques
  • Sales expertise
  • Supply restocking
  • Guest relations management
  • Beverage preparation
  • Task prioritization

Languages

Spanish
Limited Working

Timeline

Server & Bartender

Julio's Mexican Grill
06.2023 - 03.2024

Host

Texas Roadhouse
11.2021 - 05.2023

High School Diploma -

Rockdale High School

High School Diploma -

Rockdale High School
Juliana Zuniga