Juliana Hollyfield
Vidor,TX
Summary
Skilled Field Service Technician with a background in diagnosing, repairing, and optimizing a variety of equipment. Strengths include troubleshooting skills, the ability to work independently and with coworkers, and a strong customer service orientation. Previous experience has led to improved machine functionality, increased client satisfaction, and minimized downtime through timely, efficient service.
Overview
7
7
years of professional experience
Work History
Field Service Technician
Veolia Water Technologies
Port Arthur, TX
06.2022 - Current
- Performed preventative maintenance and repairs on various equipment, including pumps, motors, valves, and other components.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Able to repair and maintain production machinery following manufacturer specifications.
- Completed all necessary paperwork for service calls promptly.
- Provided technical support to customers over the phone and via email.
- Calibrated instruments according to established procedures.
- Performed on-site installation, routine maintenance, and minor repairs to systems.
- Wrote detailed service reports describing work completed, issues, and recommendations.
- Monitored system performance remotely through data analysis methods such as telemetry readings.
- Worked at several customer locations ExxonMobil Baytown TX, Motiva Port Arthur TX, BASF Port Arthur TX, and Air Liquide Port Neches TX.
Cashier/Customer Service Representative
Walmart
Lumberton, TX
07.2019 - 06.2022
- Answered customer inquiries regarding store policies and procedures.
- Collaborated with team members to maximize productivity and efficiency.
- Built and maintained working relationships with peers and upper management.
- Monitored self-checkout area to ensure smooth operations and compliance with safety guidelines.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answer
ed incoming calls and emails, providing frontline customer support or assistance with product and service transactions. - De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Science - Instrumentation of Technology
Lamar Institute of Technology
Beaumont, TX05-2022
Some College (No Degree) -
Lamar Institute of Technology
Beaumont, TX04-2026
Skills
- Safety assessment
- Customer service
- Technical analysis
- Electrical troubleshooting
- Data collection
- Forklift certified
- RO Level 1 certified
- Bray Valve Certified
- ISTC courses
- Basic Plus 06/2025
- Preventive maintenance
- Device installation
- Equipment repair
- Hach training
- Positive attitude
- OSHA certification
Timeline
Field Service Technician
Veolia Water Technologies
06.2022 - Current
Cashier/Customer Service Representative
Walmart
07.2019 - 06.2022
Associate of Science - Instrumentation of Technology
Lamar Institute of Technology
Some College (No Degree) -
Lamar Institute of Technology