Julian Bortey Kwandahor
Rochester,NY
Summary
Dynamic delivery driver with a clean driving record and exceptional time management skills, with Amazon. Proven ability to enhance customer satisfaction through efficient route planning and effective communication. Recognized for optimizing delivery processes, contributing to increased efficiency and repeat business. Committed to teamwork and maintaining high safety standards.
Overview
24
24
years of professional experience
Work History
Delivery Driver
Amazon
Rochester, NY
11.2023 - Current
- Navigated delivery routes efficiently, ensuring timely package arrivals.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Loaded and unloaded packages, maintaining accuracy in order fulfillment.
- Communicated effectively with customers to enhance service experience.
- Utilized handheld devices for tracking packages and updating delivery statuses.
- Assisted in training new drivers on best practices and operational procedures.
- Coordinated with team members to optimize delivery schedules and routes.
- Identified process improvements, contributing to enhanced delivery efficiency.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Protected people and equipment from hazardous materials by using correct procedures.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Kept detailed records of deliveries and money received from customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Inspected load security and checked for damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Fostered positive working relationships with regular customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Contributed to environmental sustainability by following eco-friendly driving practices.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Improved delivery accuracy by diligently checking orders before departure.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
Musician
Omanye Music and Dancing
Rochester, NY
01.2002 - Current
- Collaborated with team members to create engaging musical performances that captivated audiences.
- Adapted quickly to diverse musical genres, enhancing overall performance quality and audience experience.
- Developed a strong understanding of music theory and instrumental techniques, improving personal musicianship.
- Assisted in organizing live performances and rehearsals, ensuring smooth execution of events.
- Cultivated relationships with fellow musicians and industry professionals to expand networking opportunities.
- Implemented feedback from peers to refine musical arrangements for optimal audience impact.
- Mentored aspiring musicians in performance skills and stage presence, fostering talent development within the group.
- Led initiatives to enhance rehearsal efficiency, optimizing preparation time for upcoming performances.
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
- Scheduled rehearsals with other musicians and choirs.
- Played various instruments professionally, including guitar, piano and drums.
- Elevated performance quality by consistently practicing and refining individual skills on various instruments.
- Promoted musical career by maintaining website or social media presence.
- Wrote and arranged original compositions for live music performances.
- Performed in Number shows.
- Mentored aspiring musicians through workshops and private lessons, fostering their passion for musicmaking.
- Sought out professional development opportunities such as masterclasses or workshops to continuously improve musicianship skills.
- Produced and recorded studio albums for various musical acts and genres.
- Developed and executed well-rehearsed setlists to maximize audience satisfaction during live shows.
- Improved overall band dynamics by providing constructive feedback and fostering open communication among members.
- Toured with successful bands, providing professional, punctual backing support.
- Specialized in both classical and contemporary music.
- Enhanced audience experience by incorporating innovative musical arrangements and techniques.
- Increased fan base through engaging social media content, connecting with music enthusiasts worldwide.
- Secured consistent gig opportunities through effective networking with venue owners and event organizers.
- Transposed music to alternate keys with speed and accuracy.
- Repaired broken strings and other instrument issues.
- Built networks with local musicians to provide session support for gigs and events.
- Taught private music lessons, adapting tuition to ages and skill levels.
- Assisted in coordinating logistics during concert tours including travel plans, lodging accommodations, and equipment transportation.
- Generated interest in local music scene by organizing and promoting concerts featuring up-and-coming talent.
- Composed original songs that resonated with fans, resulting in increased album sales.
- Contributed to the creative direction of music videos, enhancing brand image and attracting new audiences.
- Designed eye-catching promotional materials to advertise upcoming shows, increasing ticket sales.
- Established strong relationships with recording studios, ensuring efficient scheduling for album production sessions.
- Successfully negotiated contracts with record labels to secure favorable terms for album releases and distribution deals.
- Recorded album that received positive reviews from independent music blogs.
- Led workshops for young musicians, fostering passion for music with hands-on training.
- Curated setlists to match vibe of each venue, enhancing audience satisfaction.
- Improved stage presence through dynamic performances, captivating audiences and encouraging repeat attendance.
- Performed live concerts and gigs at various venues, entertaining audiences and building a fan base.
- Oversaw promotional activities and social media presence to promote music releases and upcoming performances.
- Facilitated music therapy sessions, improving clients' well-being with tailored musical interventions.
- Secured bookings at prestigious venues, meticulously planning and promoting each event.
- Streamlined rehearsal schedules, ensuring optimal preparation time without overworking band.
- Increased social media following, sharing behind-the-scenes content of rehearsals and performances.
- Developed merchandise line, offering fans tangible connection to music and additional revenue for band.
- Composed original scores for local theater productions, elevating storytelling experience.
- Handled finances and contracts related to music projects, ensuring fair compensation and professional agreements.
- Managed band's budget, allocating resources efficiently to cover touring and production costs.
- Negotiated contracts for live performances, optimizing earnings and exposure.
- Collaborated with other musicians and artists on various projects, expanding musical influences and styles.
- Cultivated network of industry contacts, leading to more collaboration opportunities.
- Organized charity concerts, raising awareness and funds for local causes.
- Taught music theory and instrument skills, enriching students' understanding and appreciation of music.
- Enhanced audience engagement by innovatively arranging traditional pieces for modern performances.
- Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest.
- Selected music carefully in order to achieve balance of musical styles on program.
- Composed and arranged music and recorded music in studios for radio, film, or television.
- Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.
- Interpreted and modified music to personalize performances.
- Selected appropriate pieces to meet performance needs and showcase skills.
- Selected and arranged music for Number holiday performances and special events.
- Studied scores at length to learn music in detail and develop suitable interpretations.
- Provided musical background for live shows such as ballets, operas, musical theatre, and cabarets.
- Used printed text and musical notations to memorize musical selections and routines.
- Observed choral leaders or prompters for cues or directions in vocal presentations.
- Achieved desired tonal and harmonic balance by communicating clearly with musicians.
- Practiced singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.
- Collaborated with dance department in creating scores for choreography projects.
Warehouse Assiociate
GXO
Rochester, NY
06.2023 - 10.2024
- Operated material handling equipment to transport products within warehouse efficiently.
- Packed spaghetti’s in a box for shipment
- Assisted in inventory management by organizing and labeling stock areas accurately.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Collaborated with team members to streamline loading and unloading processes effectively.
- Trained new associates on operational procedures and safety protocols as needed.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Stocking Associate
TCB
Rochester, NY
12.2020 - 05.2023
- Stocked shelves efficiently to maintain product availability and organize inventory.
- Assisted in receiving shipments, verifying accuracy of orders against packing lists.
- Operated stock management systems to track inventory levels and report discrepancies.
- Ensured compliance with safety protocols while handling merchandise and equipment.
- Collaborated with team members to optimize stocking processes and enhance workflow efficiency.
- Trained new associates on stocking procedures and safety practices to ensure consistency.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Collaborated with team members to maintain a clean, organized work environment.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
- Assisted in training new Stocking Associates, sharing best practices and relevant experience.
- Ensured accurate labeling of merchandise through meticulous attention to detail during the stocking process.
- Consistently met or exceeded productivity goals while ensuring compliance with safety guidelines.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Expedited the unloading process from delivery trucks, minimizing delays in product availability on the sales floor.
- Participated in regular team meetings to discuss performance metrics, operational improvements, and upcoming initiatives or promotions.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
No Degree -
Teshie Technical Teaining Center
Accra, GhanaNo Degree -
St-Augustin
Accra, GhanaSkills
Positive attitude
Customer service
Valid Driver's license
Teamwork and collaboration
Attention to detail
Time management
Dependable and reliable
Punctual and reliable
Problem-solving
Safe driving
Time management skills
Loading and unloading
Clean driving record
GPS and route planning
Route management
Safe driving record
GPS navigation
Heavy lifting
Order picking and processing
Map reading and navigation skills
Stocking and inventory
Shipping and packaging
Cargo handling
Complex Problem-solving
Route planning
Quality assurance
Safe driver training
Vehicle inspection
Delivery recordkeeping
Commercial driving
Dispatch communication
Languages
GA
Native or Bilingual
Timeline
Delivery Driver
Amazon
11.2023 - Current
Warehouse Assiociate
GXO
06.2023 - 10.2024
Stocking Associate
TCB
12.2020 - 05.2023
Musician
Omanye Music and Dancing
01.2002 - Current
No Degree -
Teshie Technical Teaining Center
No Degree -
St-Augustin