Julian E. Puga
San Antonio,TX
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Open and clear worker with a systematic approach to learning and disciplined execution.
Overview
4
4
years of professional experience
Work History
Undergraduate Student Assistant
UTSA Academic Advising
2023.08 - Current
- Enhanced academic support by providing academic advising.
- Provided exceptional customer service to students by addressing inquiries in person, via email, or phone calls.
- Contributed to a positive learning environment by serving as a trainer for new team members.
Cashier
HEB Grocery Store
2022.01 - 2023.08
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Assistant
HEB Grocery Store
2021.08 - 2022.01
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
Server
Antonio's
2020.08 - 2021.08
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Music - Music Education
UTSA
San Antonio, TX12.2026
Associate of Arts - Music Business, Performance, And Technology
Austin Community College
Austin, TX05.2023
High School Diploma -
Veterans Memorial Early College High School
Brownsville, TX05.2018
Skills
- Bilingual: Fluent in English & Spanish
- Work-Study Experience
- Sound Engineering
- Pro Tools experience
- Audio Editing
- Equipment Maintenance
- Audio Mixing Proficiency
- Critical Listening Abilities
- Customer Service
Accomplishments
• UTSA Academic Advising Performer of the Month of February 2024.
• 2x TMEA HS All-State Mixed Choir Member (2017, 2018)
• 1st Chair TMEA HS All-State Mixed Choir (Bass II, 2018)
Piano Proficiency
Tested out of all piano proficiency classes at UTSA and is currently taking private piano instruction under UTSA's Assistant Professor of Piano Pedagogy, Dr. Ivan Hurd.
Timeline
Undergraduate Student Assistant
UTSA Academic Advising
2023.08 - Current
Cashier
HEB Grocery Store
2022.01 - 2023.08
Customer Service Assistant
HEB Grocery Store
2021.08 - 2022.01
Server
Antonio's
2020.08 - 2021.08
Bachelor of Music - Music Education
UTSA
Associate of Arts - Music Business, Performance, And Technology
Austin Community College
High School Diploma -
Veterans Memorial Early College High School
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