Danna Espejo
Arlington
Summary
Motivated bilingual Psychology graduate with over five years of combined experience in customer service, academic support, and administrative assistance. Known for professionalism, empathy, and adaptability in multicultural environments, with strong strengths in communication, organization, and problem solving. I am experienced in supporting educational settings through confidential information handling, and efficient warehouse operations. Passionate about helping others and committed to improving processes, fostering teamwork, and contributing to productive, well-organized environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Administrative Assistant
University of Texas at Arlington
08.2023 - Current
- Deliver exceptional customer service and maintain a professional and organized workspace.
- Served as a valuable team member in various interdepartmental committees, contributing insight and expertise to support university-wide initiatives.
- Provide front-line support to students via email and online portals, ensuring clear and timely communication.
- Served as a reliable resource for students seeking guidance on academic policies or procedures related to enrollment and degree completion requirements.
- Reduced wait times for students seeking assistance by swiftly resolving inquiries and directing them to appropriate resources or personnel.
- Assist with tabling events and outreach initiatives to promote UTA programs and student engagement.
- Coordinated logistics for campus events such as guest lectures, workshops, and conferences, contributing to successful outcomes.
- Enhanced student engagement through the creation of informative presentations and visual aids for various campus events.
- Ship out class-related orders and materials while maintaining accurate records.
- Managed multiple projects concurrently by prioritizing tasks and working efficiently under tight deadlines, ensuring successful completion of all responsibilities.
- Maintained an up-to-date inventory of office supplies, placing timely orders to ensure uninterrupted daily operations.
- Assisted coworkers and staff members with special tasks on daily basis.
Instructional Support Assistant / Tutor
Tarrant County College
08.2022 - 05.2023
- Tutored students individually and in small groups to reinforce key learning concepts.
- Supported faculty by monitoring student progress and helping with virtual tutoring sessions on Microsoft Teams.
- Maintained an organized and welcoming lab environment to enhance the learning experience.
- Conducted one-on-one tutoring sessions focusing on conversational skills and grammar improvement.
- Boosted student confidence in speaking Spanish through regular conversational practice and interactive activities.
- Tutored students remotely with online platform using live sessions and pre-recorded videos.
- Enhanced student comprehension by incorporating real-life examples and cultural insights into Spanish lessons.
- Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
- Taught pronunciation tactics, introduced essential words and conducted reading drills.
Retail Associate
Metro by T-Mobile
12.2020 - 07.2022
- Delivered personalized customer service by identifying customer needs and recommending appropriate products and services.
- Helped customers with product selection, troubleshooting mobile device issues, and completing purchases efficiently.
- Educated customers on devices, service plans, and reward programs to improve satisfaction and retention.
- Resolved customer inquiries and complaints promptly to ensure a positive shopping experience.
- Processed cash, card, and register transactions accurately while maintaining balanced registers and minimizing discrepancies.
- Supported store operations by stocking merchandise, organizing displays by size and color, and maintaining inventory accuracy.
- Maintained a clean, organized, and welcoming store environment to enhance customer experience.
- Consistently greeted customers, provided product guidance, and ensured efficient checkout and service flow.
Education
Bachelor of Arts - Psychology
University of Texas At Arlington
Arlington, TX05.2026
Associate of Arts - Humanities
Tarrant County College
05.2023
Skills
- Bilingual: Fluent in English & Spanish
- Tutoring & Mentoring
- Academic Support
- Customer Service
- Problem-Solving & Adaptability
- Time Management
- Administrative Support
- Strong Communication Skills
- Classroom support
- Administrative support
- Administrative tasks
- Fast learner
Certification
Global Seal of Biliteracy Certificate
Languages
Bilingual: English & Spanish
Timeline
Student Administrative Assistant
University of Texas at Arlington
08.2023 - Current
Instructional Support Assistant / Tutor
Tarrant County College
08.2022 - 05.2023
Retail Associate
Metro by T-Mobile
12.2020 - 07.2022
Bachelor of Arts - Psychology
University of Texas At Arlington
Associate of Arts - Humanities
Tarrant County College
ADDITIONAL QUALITIES
- Calm and patient demeanor in fast-paced settings
- Eager to learn and grow within psychology, education, or administrative roles
- Dedicated to fostering inclusive and positive environments