Juliane Schioppi
Wildomar,CA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
3
3
years of professional experience
Work History
Department Supervisor
Home Depot
03.2020 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of 20+ associates, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Handled cash register, returns and refunds.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
Education
High School Diploma -
South Torrance High School
Torrance, CA06.1999
Skills
- Training and Development
- Daily Task Assistance
- Customer Engagement
- Sales Growth
- Motivational Leadership
- Conflict De-Escalation
- Customer Service
- Employee Performance Evaluations
Timeline
Department Supervisor
Home Depot
03.2020 - Current
High School Diploma -
South Torrance High School