Summary
Overview
Work History
Education
Skills
Timeline
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Juliann Grant

Nashville ,TN

Summary

Accomplished Front Desk Agent with a proven track record at Mr. Dawson Hotel, excelling in customer service and problem-solving. Expert in cash handling and hospitality services, I significantly enhanced guest satisfaction and fostered repeat business through meticulous attention to guest preferences and swift resolution of issues.

Overview

2023
2023
years of professional experience

Work History

Front Desk Agent

Mr. Dawson Hotel
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Front Desk Agent

Kings Worth Bed and Breakfast
01.2021 - 07.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Merchandiser

Chas E Ramson
09.2019 - 11.2020

Chas E Ramson is a food distributor in Jamaica we pack the specific products in supermarkets across the island.

Education

Cxc Subjects English, P.O.B, IT - Business Education

Camperdown High School
2b Camper Down Road
07.2012

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Hospitality services

Timeline

Front Desk Agent

Kings Worth Bed and Breakfast
01.2021 - 07.2022

Merchandiser

Chas E Ramson
09.2019 - 11.2020

Front Desk Agent

Mr. Dawson Hotel

Cxc Subjects English, P.O.B, IT - Business Education

Camperdown High School
Juliann Grant