Julianna Baskerville
American Family Fitness
Glen Allen
2
Languages
5
years of professional experience
Healthcare professional with robust background in patient access services, delivering efficient and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach.
Work History
Patient Access Specialist
10 Months- Registered patients accurately, verifying demographics, insurance coverage, and required consent forms.
- Explained financial clearance steps and collection policies to patients and families with professionalism.
- Confirmed insurance eligibility and benefits, escalating authorization or coverage issues when needed.
- Maintained compliance with HIPAA, privacy standards, and facility registration procedures.
- Assisted with referral and authorization follow-up to support timely appointment access.
- Assisted with medical coding and billing tasks.
Receptionist
3 Years- Greeted members and guests, delivering professional front desk service and directing inquiries promptly.
- Processed membership check-ins, verifying access and maintaining smooth facility entry operations.
- Answered incoming calls, provided accurate information about services, classes, and account questions.
- Processed payments and updated member records, ensuring accurate front desk transactions.
Club Attendant
1 Year 8 Months- Maintained clean, sanitary fitness areas, including locker rooms, equipment, and high-touch surfaces.
- Monitored club floors, promptly addressing member needs and reporting maintenance issues.
- Enforced club policies and safety standards to support secure member environment.
- Increased member retention by building strong relationships through attentive listening and personalized assistance.
Education
High School Diploma
Skills
Medical terminology
Front desk operations
HIPAA compliance
Documentation accuracy
Fee collection
Data entry proficiency
Insurance verification
Phone and email etiquette
Multitasking and organization
EMR updating
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Patient Access Specialist
Ensemble Health Partners
12.2025 - CurrentRead More
Receptionist
American Family Fitness
10.2023 - CurrentRead More
Club Attendant
American Family Fitness
02.2022 - 10.2023Read More
Hermitage High School
High School Diploma
Read More