Julianna Brodnicki
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server
Cheddars
11.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Cracker Barrel
04.2022 - 11.2022
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Customer Service Cashier
Lowes Home Improvement
03.2022 - 08.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Bachelor of Science - Criminal Justice
Middle Tennessee State University
Murfreesboro, TN12-2024
Associate of Science - Criminal Justice
Volunteer State Community College
Gallatin, TN07-2022
Skills
- Strong work ethic
- Exceptional customer service
- Memory retention
- Professional appearance
- Team collaboration
- Performance improvement
- Multitasking and organization
Timeline
Server
Cheddars
11.2022 - Current
Server
Cracker Barrel
04.2022 - 11.2022
Customer Service Cashier
Lowes Home Improvement
03.2022 - 08.2022
Bachelor of Science - Criminal Justice
Middle Tennessee State University
Associate of Science - Criminal Justice
Volunteer State Community College
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