Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julianna Cabrera

Middletown,NY

Summary

Compassionate and dedicated former Personal Care Aide with a strong background in assisting clients facing mental impairments and physical limitations in managing daily tasks. Proven expertise in customer service, combined with a commitment to fostering a positive environment, ensures that every client’s concerns are addressed with patience and care. Adaptable and versatile, successfully managed multiple roles within a single organization, contributing to both warehouse operations, customer service and office administration in support of the FBA department.

Overview

11
11
years of professional experience

Work History

Customer Service/FBA Associate

Alto Music
Middletown, NY
02.2024 - Current

Managed inventory levels and optimized product listings for enhanced visibility.

  • Coordinated logistics for timely shipment of products to Amazon fulfillment centers.
  • Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
  • Managed inventory levels to ensure stock availability and minimized storage fees.
  • Collaborated with third-party logistics providers for seamless integration of warehousing and shipping services into the supply chain.
  • Coached employees through day-to-day work and complex problems.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Resolved customer complaints with empathy and patience.

Personal Care Aide

Access Supports For Living
Middletown, NY
09.2017 - 02.2024
  • Maintained a clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Developed rapport to create a safe and trusting environment for care.
  • Monitored progress and documented patient health status changes to keep the care team updated.
  • Provided companionship and emotional support to enhance clients' mental well-being and reduce feelings of isolation.

Daycare Assistant

Little Guardian Family Child Care
Montgomery, NY
06.2023 - 02.2024
  • Implemented daily activities that promoted physical, emotional, and cognitive development in children.
  • Supported educators in lesson planning and execution to enhance learning experiences for ages ranging from 1-12 years.
  • Maintained clean, neat and hazard-free areas.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.

Assistant Manager

Kids For Less
Middletown, NY
03.2016 - 09.2016
  • Helped with delegating assignments to fellow employees to keep the work day as productive as possible.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assisted in team responsibilities such as cleaning, operating the cash register, greeting and assisting customers, preparing new inventory, and managing displays.
  • Responsible for opening and closing the store.

Key Holder

Track 23
Middletown, NY
07.2015 - 03.2016
  • Oversaw store operations by counting cash drawers, reviewing inventory, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, building displays, and preparing new inventory for sales.
  • Greeted customers with a friendly and welcoming attitude to provide a pleasant experience.
  • Resolved any questions, concerns, or conflicts a customer may have had to ensure they were happy with any solutions.
  • Responsible for opening and closing the store.
  • Trained new hires in order to help them better understand the systems implemented by management to ensure productivity and satisfied customers.

Education

High School Diploma -

Middletown High School
Middletown, NY
06-2015

Skills

  • Customer Service
  • Cash Handling and Reconciliation
  • Delegation and Supervision
  • Staff Coaching and Training
  • Dependable and Responsible
  • Attentive to People
  • Amazon FBA
  • Amazon analytics

Timeline

Customer Service/FBA Associate

Alto Music
02.2024 - Current

Daycare Assistant

Little Guardian Family Child Care
06.2023 - 02.2024

Personal Care Aide

Access Supports For Living
09.2017 - 02.2024

Assistant Manager

Kids For Less
03.2016 - 09.2016

Key Holder

Track 23
07.2015 - 03.2016

High School Diploma -

Middletown High School