Julianna Camargo
North Babylon,New York
Summary
Skilled Patient Care Coordinator with a proven track record at South Island Orthopedic Group, adept in HIPAA compliance and customer service. Excelled in enhancing patient satisfaction and streamlining appointment processes, demonstrating exceptional organizational skills and empathy. Achieved significant improvements in patient flow and billing accuracy, underscoring a commitment to excellence in patient care coordination and support.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
South Island Orthopedic Group
04.2023 - 12.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Front Desk Receptionist
Lindenhurst Bay Dental
06.2020 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
North Babylon High School
North Babylon, NY06-2019
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient care coordination
- Scheduling
- Patient registration
Timeline
Patient Care Coordinator
South Island Orthopedic Group
04.2023 - 12.2024
Front Desk Receptionist
Lindenhurst Bay Dental
06.2020 - 04.2023
High School Diploma -
North Babylon High School
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