Julianna Corona
Woodland,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Program Support Assistant
Turning Point Community Program
10.2021 - Current
- Performed clerical organization, answered phones and filed documentation for program manager.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program''s offerings or policies.
- Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
Customer Loyalty Representative
Oportun
09.2019 - 09.2021
- Maintained detailed records of customer interactions, capturing valuable data used for future reference.
- Boosted customer satisfaction by effectively addressing concerns and providing prompt resolutions..
- Processed customer transactions efficiently, ensuring accuracy and maintaining company standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sandwich Artist
Togo's Sandwiches
12.2017 - 09.2019
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
High School Diploma -
Woodland High School
Woodland, CA06.2019
Skills
- Meeting facilitation
- Program files maintenance
- Office Administration
- Project Management
- Customer Service
- Teamwork and Collaboration
Timeline
Program Support Assistant
Turning Point Community Program
10.2021 - Current
Customer Loyalty Representative
Oportun
09.2019 - 09.2021
Sandwich Artist
Togo's Sandwiches
12.2017 - 09.2019
High School Diploma -
Woodland High School
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